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Again, we thank you for taking care of Augie's bill. Thank goodness vet visits are on the decline, but we still have our share. We own a dog grooming shop and refer all of our puppy customers to you. You are the best!

I received your check for the difference between my fulfilled deductible amount and charges beyond that deductible. Thanks its good to know we are covered!

I am pretty sure that if a vet wrote on an evaluation form that an animal was breathing air and that their heart was beating, Embrace would use the information to declare that there were pre-existing respiratory and cardiac issues. I quit this company before I ever filed a claim, because if you take good care of your animals and take them to the vet for what are obviously one-time and not chronic issues, Embrace will still find a way to designate a pre-existing conditions. Don't waste your money.

I submitted 4 claims pertaining to Wellness for my new puppy, faxed them to Embrace,and received an email that they were being processed. One day later I got an email update that all 4 claims were being reimbursed at 100% of what I paid on my vet's invoice. I can't tell you how much that helps my finances and I wish I would have purchased insurance when I had my first dog. The Wellness benefit alone is reason enough to purchase this insurance. I know I will use more than the $400 this year, as my dog still needs to be neutered, but with the reimbursment I am getting it will be applied to that - which means less out of pocket cost for me. Thanks Embrace!

Overall we are glad we have insurance for our puppy. It is a tad expensive (and apparently rates went up for new customers), but without it we would have spent a lot more.

Overall we are glad we have insurance for our puppy. It is a tad expensive (and apparently rates went up for new customers), but without it we would have spent a lot more.

I am very pleased with Trupanion and would recommend every pet owner to get this insurance. My dog tore her CCL and I got the best Vet to operate and repair her knee. I also took out the therapy insurance and was able to take her for hydro-therapy to speed up her recovery. If I didn't have Trupanion I would not have been able to afford such wonderful care for my dog.

I am very pleased with Trupanion and would recommend every pet owner to get this insurance. My dog tore her CCL and I got the best Vet to operate and repair her knee. I also took out the therapy insurance and was able to take her for hydro-therapy to speed up her recovery. If I didn't have Trupanion I would not have been able to afford such wonderful care for my dog.

My boxer Kage has been nothing less than an athlete his whole life, tip top shape. He turned 11 this year and still was bouncing and full of life. I thought pet insurance would be a good idea in case something happens to him like the large kidney stone he got in October last year. I looked on THIS website for about an hour and came to the conclusion that Healthy Paws had WAY more satisfied customers than all the other insurances that I checked out. In April I got him covered for $60 a month. Everything went well but I noticed that he was walking weird and slower about the middle of June, didn't want to get up anymore in the morning, even when I called him. This got worse VERY quickly, to the point where he was sliding all over the floor and randomly falling over. I took him to the vet and ran many extensive tests and turned out he had a brain tumor. Within days he got so bad to the point where I had to put him down, the tumor was inoperable. This was the most difficult thing I ever had to experience. A few days later I contacted Healthy Paws. They were very sympathetic for my loss. Being this was his first claim they needed all of his previous records, I said he had about 6 vets in the past, Healthy Paws offered to contact all of them and handle the paperwork for me to help me out in this sad time. Next they sent me such a nice card filled with everyone's written sympathies from their office... this was so sweet and unexpected, it was so above and beyond what I expected.

I asked for a preapproval and it got all messed up. I think I was paid the entire amount instead of my vet receiving any. the clerks got mixed up and did not pay attention that 3 claims were really one...all day in vets - then to emergency hospital overnight - then back to vet the next day. one event. seemed to confuse them greatly...i'm sure this happens a lot. they are still working on this option to have preapproval, and they need to work out the kinks. even with several emails, I still think this one is a mess. I want to be sure my vet was paid and I get my part only. I still don't know as my vet owner is out of town and only they know if they got the electronic transfer unless trupanion tells me they paid them which...after 1 week, i'm still waiting for the answer.