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I have submitted multiple Embrace pre-certifications, claims, and wellness reimbursements, and every time I receive thorough and quick communication and know that if I email or call with a question, it is answered well and quickly. The process has been very satisfying, especially when dealing with unexpected and upsetting illness of a loved family pet. Claims are processed very quickly, even when my vet has faxed the papers directly. Thank you!

Having Embrace pet insurance has changed the quality of life for me and my two adorable canines (Tiger and Vanilla). Because Embrace is so reliable about working with me, I do not hesitate to give my two pets the medical and wellness care that they need. It is so reassuring that I can have their health attended to in the same way I can address my own. Thank you Embrace staff for your courtesy and caring. Respectfully, Dr. Connie Portero

Quick Claim Service! Got a claim into my account in 24 hours. They all care about your pets and you as a part of a family. It isn't about the money to Embrace its about caring for animals. I would strongly recommend them to anyone who owns a pet. Cover them with Embrace and you can put your mind at ease. I lost one bet after a lot of money spent and didn't have good insurance. Now with Cloudy my cat I rest easy knowing she is covered by Embrace.

I put my wellness claims in for both dogs and I was reimbursed to the penny. I am glad that I signed up for their insurance plan and wellness plan.

I've been joining Trupanion for 2 years now. I've had submitted claim forms to Trupanion for 2-3 times. They processed the claims pretty fast without any hassles. Normally it takes a few days for them to completing the claim and they will send the check to me within a week.

I've been joining Trupanion for 2 years now. I've had submitted claim forms to Trupanion for 2-3 times. They processed the claims pretty fast without any hassles. Normally it takes a few days for them to completing the claim and they will send the check to me within a week.

i have had several pet insurance plans over many years with my samoyeds and i have to say that this company by far is the BEST!!! i dont always agree with their processing of my claims (some of them they said have been pre existing) but for the most part they have come thru and that is why i am still giving them a 10 rating. Many of the other insurance companies have been more trouble than they have been worth. i have a 7 month old puppy that has had eye ulcers and now allergies and they have come through for her.

HORRIBLE! My dog just turned two.. He has a clean slate, no pre-existing conditions.. I even had the waiting period waived because my vet did an entire check for any and all chronic conditions which she did not find any signs of anything wrong. She filled out the paperwork and submitted it to Embrace. Embrace even emailed me with the "great news" stating that Bleu (my dog) is free of ay pre-existing conditions... blah blah. I was so happy. Well, it has been two months and I noticed a little red pimple looking bump growing out of his skin. Immediately, I took him to the vet and she removed it, she also mentioned that I did not even have to remove it because it was a harmless skin tag. She did a biopsy on it anyways and it came out completely clean & free of all serious possibilities. I then submitted my claim to Embrace...GUESS WHAT.. please read there email below: "Hello Amanda, I have reviewed Bleu Pruett's claim along with your pet insurance policy and based upon that review, I am sorry to inform you that this claim is not covered under your policy. The medical records note the mass on the foot and dermatitis prior to the policy start making masses and dermatological conditions pre-existing conditions. Dermatological conditions may be covered in the future once Bleu Pruett has been free of signs, symptoms, and treatmens for 12 months....." I then called them complaining and asking tons of questions. I also called my vet to confirm how off this information was.

Very happy with the no hassle of insurance company.

I have had embrace for a few years but only had to use it this year. My 7yr old Shipoo got diagnosed with bladder stones & a UTI. I had to take her for bloodwork, xrays and follow ups. After my deductible was met they started sending me checks for my coverage. The turn around time and the customer service is excellent. They are very helpful and always answer my questions.