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Very good on reimbursements and follow-ups, once submitted. They did lose some paperwork I had mailed, but when I re-submitted via email, it was quickly processed. So always keep copies if you mail in claims!But they are very nice and helpful and I find service quick! Had 3 claims to submit.

We recently brought our Mastador Kevin into our family and decided to give pet insurance a try. So far we have had 1 wellness claim that was smooth and quick. Unfortunately we have had one accident claim which is in process, and have confidence it will be just as easy. All forms are user friendly and contact with customer service has been very efficient.

Pets Best is always pleasant and offers the most courteous answers to questions. They also have an incredibly caring attitude with any contact I've ever had with customer service. Their customer service is #1 and their policy pays my claims too!

After days of researching Pet Care Insurance, we concluded that Embrace was exactly what we needed. Now more than 2 years later we are so very glad we chose Embrace. With 4 dogs, 2 of them being Saint Bernards which we brought into our family at 10 weeks, we did not anticipate any health issues. Embrace has been there for us at every event and has not once questioned our need to seek medical care for our family of furry friends. Both of the Saints have had to have eye surgery and elbow surgery on both elbows. Our Mini Schnauzer has developed extremely hard to control diabetes and is scheduled to have cataracts removed from both eyes.The research my wife did led us to understand that Embrace was unlike other Pet Care Insurance companies. Embrace actually pays according to the charges and not according to a schedule that has been predefined. As most of us know, an ear infection or allergy for a Saint Bernard is somewhat more costly to treat than the same for a Dachshund. The cost of caring for each breed is somewhat different and therefore does not fit into a one size fits all schedule. Additionally, the staff at Embrace is very helpful and always courteous. Ever ready to answer questions and walk a client through all situations. We recommend Embrace without reservation to everyone looking for pet insurance. For us it will always be our choice.

Responds quickly to claim, Payment seems SLOW.

Responds quickly to claim, Payment seems SLOW.

My poor dog has epilepsy! But thank goodness I got insurance for my dogs when I got them. Embrace has been a lifesaver! I am able to take care of my dog and not worry about the costs!!!! Embrace has been very fast refunding all of my claims. I have a lot with all the meds and tests. Thank you Embrace!!!!!

I have only had Scout's insurance with Healthy Paws since Feb of 2013. Here it is July and I have already submitted 3 claims. (Have to love puppies!) The first 2 claims went in together. It took about a week & a half to get it all completed as they had to enter the medical history and get all of the background on the situation. The 3rd claim was about 2 weeks ago when my Scout got a bottle of vitamins and ate them. (vitamins, platic bottle, lid and all) Scout spent the night in the hospital on a Wednesday and came home Thursday morning. I called Healthy Paws Thursday morning and asked them to fax a claim form to my vet as I had forgotten to take one. Friday morning I called the vet to verify that they had it. Indeed they did. The vet completed the form and faxed it back first thing that Friday morning. That same day, I had a response back from Healthy Paws on the claim. I was very impressed that they had processed it in less than a day. The explaination was clear and easy to understand. The check came in the mail approx a week later. I have spoken with Healthy Paws staff several times by phone & email. They are always very polite & helpful. They followed up after the viatmin incident to make sure Scout was ok as well. I'm thankful for the quality service I have received so far with them. Hoping that I don't need to talk to them any time soon..... But if I do, I trust that they will continue to provide the high level of efficiency and quality th

After several years with a different insurance and so many hassles, I switched to Embrace. I am so glad I did and wish I had done it sooner. I so pleased with their responsiveness, helpfulness, and always keeping me informed. The coverage is better and the cost is cheaper! Best switch I ever made.

I rescued a German Shepherd mix at the age of 12 weeks and purchased pet insurance. After researching many companies I was decided on Trupanion. Unfortunately, my pet has had many health issues but Trupanion has been wonderful! She recently was diagnosed with a left cranial cruciate ligament rupture and required surgery. Trupanion once again came through for us and paid the claim. I have been 100% satisfied with them and would recommend Trupanion to everyone!