The handling of my claim
The staff at trupanion was great, they offered comfort and they were truly concern about the well being of my dog. My claim was handled with utmost importance. Thank you to the staff. Dash is doing well.
- INSURER:
Trupanion Canada
- POSTED: 08/04/2013
- BY: Donna
- BREED: Yorkshire Terrier
- AGE OF PET: 7 - 10
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Compassionate & Outstanding Customer Service
Embrace pet insurance is our protection from having to make the decision of treating our furry family member's medical ailment or taking a potentially huge financial risk. Their customer service has been outstanding; they are honest, communicate clearly, and have quickly processed and been very transparent about the claims process. We highly recommend Embrace, and will continue to use them with our pets.
- INSURER:
Embrace
- POSTED: 08/04/2013
- BY: Meg
- BREED: Great Dane
- AGE OF PET: 7 - 10
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excellent customer service is Embrace
Jennifer Doering Embrace rep is another team member at Embrace who has stepped up and given us tremendous and timely and appropriate and kind service. We had not had pet insurance before Embrace with our Newfoundland Ella, I'd like to share with you the review I wrote for Smoketown Vet Hospital for which Embrace was a big part as you walked alongside us the whole way to take care of Ella. "Barb and I own Ella a year and eight month old Newfoundland. She began to hobble and limp in pain after running and playing when she was a little over a year old. We found out from Dr. Gayle Jaeger at Smoketown that she had to have shoulder OCD surgery on both of her front shoulders. Dr Jaeger and the team, everyone, at Smoketown Vet did an incredible job. Dr. Jaeger was wonderful, understanding, kind to Ella, professional, skilled, patient and a great surgeon based on the awesome results. Ella now runs and swims - she's a Newfie! she swims and swims and swims and swims! and plays and chases and now at full speed and with great ease. We're looking forward to years and years of great companionship and activity. The care and friendliness and skilled and persistently achieving rehabilitation team headed up by Dr. Sarah Urban was fantastic - Ella was excited to go there every time it was rehab day - they treated Ella like a star - and even sent home a silly picture of Ella just because they were enjoying spending time helping her recover. The administrative staff was wonderful from accurate rea
- INSURER:
Embrace
- POSTED: 08/04/2013
- BY: Jeffrey
- BREED: Newfoundland
- AGE OF PET: 7 - 10
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Quick, friendly response and updates.
Easy, quick, pleasant, couteous,on top of things...and, that was for a wellness visit! Thor is a very healthy 4 year old male persian (doll-faced), and I intend to keep him that way for a good long time. I am not just going to hope for the best, I am planning on it. That's why I purchased Embrace.
- INSURER:
Embrace
- POSTED: 08/03/2013
- BY: Sue
- BREED: Persian
- AGE OF PET: 7 - 10
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excellent emergency coverage, fast reimbursement
We researched a number of pet insurance companies and chose Trupanion's emergancy policy as the best suited for our young female saluki mix, Cleo. Rather than try to cover her routine expenses, which are relatively easy to budget, we decided that we should cover any emergency situations, which are usually the most costly and least prepared for. In hindsight, the best value in such coverage is that when an accident happens you are not forced to make major decisions about your pet's future based upon financial considerations. In other words, since the insurance covers 90% of all accident-related expenses, there is no reason to skimp on the necessary medical procedures. We have a very active dog who runs with us daily in a wooded park near our home. Several years ago she started lifting one of her hind legs on our return from the woods. Our vet diagnosed a torn ligament in her knee and gave us the choice of surgical repair or just letting the dog live with it. He said that many people don't want or can't afford the expense of surgery (around $2000-) and choose to do nothing. The animal eventually gets used to its reduced mobility and doesn't seem to experience lasting pain. Because we had our Trupanion policy we never thought twice about opting for the surgery, and after 4 months our Cleo had 100% of her mobility again. The surgeon advised us that it was possible that she might sustain the same injury in the other hind leg, because after recovering they tend to put more weight
- INSURER:
Trupanion
- POSTED: 08/03/2013
- BY: Kip
- BREED: Mixed Breed
- AGE OF PET: 7 - 10
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excellent emergency coverage, fast reimbursement
We researched a number of pet insurance companies and chose Trupanion's emergancy policy as the best suited for our young female saluki mix, Cleo. Rather than try to cover her routine expenses, which are relatively easy to budget, we decided that we should cover any emergency situations, which are usually the most costly and least prepared for. In hindsight, the best value in such coverage is that when an accident happens you are not forced to make major decisions about your pet's future based upon financial considerations. In other words, since the insurance covers 90% of all accident-related expenses, there is no reason to skimp on the necessary medical procedures. We have a very active dog who runs with us daily in a wooded park near our home. Several years ago she started lifting one of her hind legs on our return from the woods. Our vet diagnosed a torn ligament in her knee and gave us the choice of surgical repair or just letting the dog live with it. He said that many people don't want or can't afford the expense of surgery (around $2000-) and choose to do nothing. The animal eventually gets used to its reduced mobility and doesn't seem to experience lasting pain. Because we had our Trupanion policy we never thought twice about opting for the surgery, and after 4 months our Cleo had 100% of her mobility again. The surgeon advised us that it was possible that she might sustain the same injury in the other hind leg, because after recovering they tend to put more weight
- INSURER:
Trupanion Canada
- POSTED: 08/03/2013
- BY: Kip
- BREED: Mixed Breed
- AGE OF PET: 7 - 10
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Great service, great people!
I have never reviewed a product or service to date, but the exceptional service that Healthy Paws has provided must be praised. My 4 yr. old Bella is currently going through treatment for a mast cell tumor we recently discovered. Anyone that has gone through this can attest to how stressful, not to mention costly this experience can be. I was amazed at how quickly Healthy Paws processed Bella's medical claims. They went way over and above what I was expecting. They also have been providing support with their well wishes. You can tell they truly are a company that cares about your pet. If you are considering pet insurance, this company is by far your best choice
- INSURER:
Healthy Paws
- POSTED: 08/03/2013
- BY: Jeff
- BREED: Mixed Breed
- AGE OF PET: 7 - 10
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Best Pet Insurance
My Pomeranian is insured with Trupanion and was diagnosed with an enlarged heart and bronchitis. She takes medication for both daily. Trupanion paid for 90% of her testing and for 90% of her meds related to these diagnosis. I really love this insurance. It's the greatest
- INSURER:
Trupanion
- POSTED: 08/03/2013
- BY: Judy
- BREED: Pomeranian
- AGE OF PET: 7 - 10
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Best Pet Insurance
My Pomeranian is insured with Trupanion and was diagnosed with an enlarged heart and bronchitis. She takes medication for both daily. Trupanion paid for 90% of her testing and for 90% of her meds related to these diagnosis. I really love this insurance. It's the greatest
- INSURER:
Trupanion Canada
- POSTED: 08/03/2013
- BY: Judy
- BREED: Pomeranian
- AGE OF PET: 7 - 10
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Man's Best Friend
Embrace handled two injury claims for our Lab, Bailey, in a very professional and business like manner. The customer experience was great and recommend Embrace for any pet owner. The recommendation of Embrace came through our Vet, Dr. Johnson in Bernardsville, NJ. Embrace always has been considerate and always refer to my best friend by her name. Thank you!
- INSURER:
Embrace
- POSTED: 08/03/2013
- BY: Bob
- BREED: Labrador Retriever
- AGE OF PET: 7 - 10
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