Customer service is great
Customer service is great
- INSURER:
Trupanion
- POSTED: 01/12/2022
- BY:
- BREED: German Pointer
- AGE OF PET: 7 - 10
Did you find this review helpful?
Yes
No
Very easy to sign up, great support through chat feature!
It was very easy to sign up, also a friend referred me but I did not have their code. Your chat feature was very helpful and that is being fixed right now.
- INSURER:
Trupanion
- POSTED: 01/10/2022
- BY:
- BREED: Chihuahua (Short Coat)
- AGE OF PET: 7 - 10
Did you find this review helpful?
Yes
No
Extremely proficient in processing claims
Extremely proficient in processing claims
- INSURER:
Trupanion
- POSTED: 01/05/2022
- BY:
- BREED: Rottweiler
- AGE OF PET: 7 - 10
Did you find this review helpful?
Yes
No
Very helpful and friendly
Very helpful and friendly
- INSURER:
Trupanion
- POSTED: 01/02/2022
- BY:
- BREED:
- AGE OF PET: 7 - 10
Did you find this review helpful?
Yes
No
Responsiveness has been great.
Responsiveness has been great.
- INSURER:
Trupanion
- POSTED: 12/27/2021
- BY:
- BREED:
- AGE OF PET: 7 - 10
Did you find this review helpful?
Yes
No
I have had Trupanion coverage for my dog for many years.
I have had Trupanion coverage for my dog for many years. They are consistently good with claims and very easy to work with.
- INSURER:
Trupanion
- POSTED: 12/26/2021
- BY:
- BREED:
- AGE OF PET: 7 - 10
Did you find this review helpful?
Yes
No
Friendly, personal online agent with quick payment!
I was so surprised at the high level of personal service. Within an hour my claim was reviewed, processed and paid into my bank account!
- INSURER:
Lemonade
- POSTED: 12/25/2021
- BY: Linda
- BREED: Mixed Breed Toy (up to 10 Lbs)
- AGE OF PET: 7 - 10
Did you find this review helpful?
Yes
No
Everything is a pre-existing condition
We adopted a dog in February, 2021. Since he was transported from down South with a van full of dogs, he developed kennel cough that needed to be treated shortly after he arrived. He fully recovered from that with antibiotics. That was the start of our issues with Embrace.
He developed another cough, with no close contact with other dogs, several months later. This was determined to be a "pre-existing condition", apparently simply because it was respiratory, and even though the earlier cough had completely cleared up and he had been healthy for months.
Our most recent interaction with Embrace was the topper. He was diagnosed with heartworm, and you guessed it, the claim was rejected as a pre-existing condition, even though I see no connection between respiratory infections that have been cured and newly-diagnosed heartworm, and neither does out vet.
Apparently, everything is now a pre-existing condition in Embrace's eyes. I don't see what the point is in pet insurance if nothing, even things that are seemingly unrelated, aren't covered.
It may make more sense to cancel the policy, save the premiums, and pay out of pocket, since that's what we're doing anyway.
- INSURER:
Embrace
- POSTED: 12/15/2021
- BY: Mike
- BREED: Mixed Breed Medium (20-70 Lbs)
- AGE OF PET: 7 - 10
Did you find this review helpful?
Yes
No