Easy process
Always a seamless experience with instant and timely communication and prompt payment. Thank you.
- INSURER:
Trupanion
- POSTED: 05/14/2021
- BY:
- BREED:
- AGE OF PET: 7 - 10
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Quick and Painless
Lemonade takes such good care of me and my puppy! She's had an incredible string of bad luck thatbhas required multiple vet visits before she even turned 1, and Lemonade gave me the peace of mind that I would be able to take care of her, no matter what treatment she needed. The customer service is top notch, and I highly recommend the add on services, especially if you have a young puppy.
- INSURER:
Lemonade
- POSTED: 05/12/2021
- BY: Emily
- BREED: German Shepherd Mix
- AGE OF PET: 0 - 3
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Great Experience
My dog was injured and had to have surgery. I submitted all the necessary information via the very user friendly app.....days later I had my refund. Great experience and so thankful for this policy!
- INSURER:
Lemonade
- POSTED: 05/12/2021
- BY: Michelle
- BREED: Australian Shepherd - miniature
- AGE OF PET: 7 - 10
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Trupanion "Rocks the Pet World"!
Always top notch excellent service that is handled professionally, expeditiously, effectively and affording the most gratifying business healthcare dealings I have ever experienced. Filing claims are stress free with immediate reimbursement to my checking account - In my opinion, Trupanion "Rocks the Pet World"!
Thank you for helping me care for my little boy Bandit!!
- INSURER:
Trupanion
- POSTED: 05/12/2021
- BY:
- BREED:
- AGE OF PET: 7 - 10
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very good customer service
very good customer service
- INSURER:
Trupanion
- POSTED: 05/07/2021
- BY:
- BREED:
- AGE OF PET: 0 - 3
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Even though rates went up your company provides the easiest way to protect my best friends my girls!
Even though rates went up, your company provides the easiest way to protect my best friends, my girls!!!
- INSURER:
Trupanion
- POSTED: 05/06/2021
- BY:
- BREED: Chihuahua
- AGE OF PET: Over 11 years
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Thorough organization. Responsive within reasonable time frames to inquiries. Listen to concerns/provide detailed explanations
As I mentioned, Embrace does respond and provide lengthy explanations on their coverages and policies. I had to appeal and ruling and was offered the opportunity to provide documentation in support. The interchanges were professional and complete. I have not been afforded all overages I sought but understand, once explained referring the policy, the whys (and why nots). It is an insurance company but seems to handle customer service better than others in this market.
I also had a reimbursement request. - of a technical nature (I have two policies with them). After some discussion they came to a solution that is mutually beneficial. This is they way business should work. Find win/wins and implement them.
Thank you
- INSURER:
Embrace
- POSTED: 04/22/2021
- BY: John
- BREED: Shepherd Mix
- AGE OF PET: 7 - 10
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