5
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5
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1
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Terrible Customer Service- took over a month to process any claim or get a reimbursement
I cancelled my policy with Pet's Best after using them for about 6 months. To pay $45 a month on pet insurance and not receive adequate customer service is unacceptable. The claims process was extremely lengthy- took over a month for anything to process and I had to be the one to keep reaching out asking what is going on. I feel as though businesses are now using Covid as an excuse for poor customer service and that doesn't sit well with me, when these claims can all be processed via the internet. Overpriced insurance for low quality service. Would not recommend.
- INSURER: Pets Best
- POSTED: 10/20/2020
- BY: Emily
- BREED: Mixed Breed
- AGE OF PET: 7 - 10
5
out of 5
Ear infection
Trupanion isn't like people health insurance, that was the hardest thing I had to learn about it. I like it because my little girl, has a tendency to get ear infections, so this last claim only takes us closer to meeting our deductible for her and her ear infections. So I explain to people that if you have a dog with a chronic issue, it is a good policy to have.
- INSURER: Trupanion
- POSTED: 10/19/2020
- BY: Joan
- BREED:
- AGE OF PET: 7 - 10
5
out of 5
It was very fast and easy to reach a person to help me reset my password.
It was very fast and easy to reach a person to help me reset my password. They were very helpful with all of the account questions I had.
- INSURER: Trupanion
- POSTED: 10/11/2020
- BY: Wyatt
- BREED:
- AGE OF PET: 0 - 3
5
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5
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