5
out of 5
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5
out of 5
5
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1
out of 5
Pets Best chooses the reviews to post
Pets Best chooses which reviews to post so only the good ones are available for people to look at. Do not trust the reviews. Worst customer service ever. Do not answer phone, no chat, no email link.
- INSURER: Pets Best
- POSTED: 01/19/2021
- BY: pat
- BREED: Beagle
- AGE OF PET: 7 - 10
1
out of 5
Customer service does not exist--phone not answered, no chat, email link goes nowhere. .0 customer service
Customer service does not exist--phone not answered, no chat, email link goes nowhere. No way to reach them. Form does not permit giving less than 2 for customer service. How can you trust someone who does not let you honestly rate them? I have 4 cats & 1 dog but cannot provide that information on this form. My account online shows 2 of my cats with same policy number and I cannot talk with Pets Best to solve the problem. My cat is in surgery and I don't know and cannot find out the correct policy number because there is no way to reach them. Why? Desperately need more/better customer service. Why don't they hire people to work from home to fulfill the need??????
- INSURER: Pets Best
- POSTED: 01/19/2021
- BY: pat
- BREED: Domestic Short Hair
- AGE OF PET: Over 11 years
5
out of 5
5
out of 5
I have had Trupanion for years and years and they have always been great to work with and very sympathetic when I had a problem.
I have had Trupanion for years and years and they have always been great to work with and very sympathetic when I had a problem.
- INSURER: Trupanion
- POSTED: 01/11/2021
- BY:
- BREED: Mixed breed
- AGE OF PET: 7 - 10
2
out of 5
Mary Ann
Fritz had some issues early on which have been diagnosed as food allergies. He is in $100 per month food, gets a cytopoint shot monthly and takes apoquel as needed. His ear issues are not food related. After having paid for Trupanion for two and a half years, we have decided it is not helping us and we want to quit. I feel as though I am throwing money away as Trupanion covers none of Fritz’s issues as it lumps each diagnosis under one that was made prior to figuring out what his issues were.
- INSURER: Trupanion
- POSTED: 01/02/2021
- BY:
- BREED:
- AGE OF PET: 7 - 10
5
out of 5
5
out of 5