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Figuring out how to submit the claim was a bit of a challenge. I tried uploading via the website. No luck. I was stuck in spinning hell. I downloaded the app. No luck with that either. The app is not really for just claims. It may be good for other purposes but I won't know because it frustrated me quickly. It did not feel intuitive and needed to much information. The easiest way to submit the claim was to scan the 21 pages of paperwork (I used the tiny scanner app on my iPhone) and sent it via email. The claim was reviewed within a week. I received the check within days. Thank you. I am so glad we purchased this insurance. Work out the kinks with the other ways to submit claims and I would make it a ten star rating as far as claim processing.

We signed up for insurance for our Keuper in April 2016 for piece of mind, and we are so thankful we did. With insurance you pray you never need to use it and we REALLY wish that was the case now but sadly Keuper was diagnosed with osteosarcoma the beginning of February, it's terminal :( We are beside ourselves and as terrible as this experience is, we are absolutely relieved to be able to work on a treatment/hospice plan without having to be concerned about the cost. Taking the money factor out of this is a true blessing. Nationwide has reimbursed 90% of all our claims since the diagnosis, such a relief.

Yes

I will not recommend this company to anyone since a mistake was made a not corrected after several attempts. I have been a custom bet for 9 years.

Trupanion was great in helping me get pre-approved for a $5000 Brain MRI on my boxer Jagger. All of the claims I submitted were approved and reimbursed quickly! It helped a lot during a very stressful time.

When an emergency comes up involving my dog it is quite a relief knowing that my primary concern is not going to be for the cost of care.

Best pet insurance ever! Simple to make claims, fast in sending reimbursement, excellent customer service!!

My lab has been insured through Embrace since she was 8 weeks old. She recently was diagnosed with a Mast Cell tumor that required surgery. I submitted a claim that was resolved extremely quickly. I am very happy with Embrace

as always, you guys are professional, compassionate, and prompt. will never have another pet without you

My 6 year old lab has been insured with Embrace since she was two months old. Recently a small bump that felt like an insect bite was diagnosed as a mast cell tumor that required surgery. Submitting the claim could not have been an easier, and it was reviewed and completed in 4 days. . My policy covered 80% of the appropriate expenses and because we have had the policy for so many years my deductible was reduced. I did quite a bit of research before selecting Embrace and I am really happy I did. I highly recommend this company