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Having Trupanion has saved my dogs life. If I didn't have I would not have been able to afford some of his emergency care. thank you Trupanion

My SAR K-9 Opal had a tramautic fall from a 30’ cliff and Nationwide was there for her when we needed it most. Thank you.

Ease of filing, fast turnaround, no hassles

Very disappointed in the claim processing time - took 12 days- first I was told because it was due to employees given time off- then I was told because of the high dollar amount of claim ($2400) it would take longer because a supervisor had to approve it- I chose this company because they advertised a much faster turnaround time- very frustrating- the claim was fully approved and paid , so I was happy about that but they just didn’t deliver on what they advertised as far as processing time- and I don’t really care what the reason was- in business you don’t make excuses- you deliver

Experience was fast and easy and my claim got approved quickly!

I like the plan that Trupanion offer, but the breakdown on what Trupanion pays compared to my costs doesn't seem quite correct.

very timely and helpful

This company reimburses quickly. My claim on 5/27 was settled on 6/1. Check will be here soon!

Having a new puppy can sometimes mean more vet bills. Nationwide has been professional and accommodating with each of our vet visits. Communication between Insurer and client is excellent. Thank you for inquiring how our puppy is dong after surgery!

I've used Nationwide for 30 years (they bought Veterinary Pet Insurance which I was a member of after they were founded). We've had many dogs and cats insured with them and the insurance let us fight cancer and other diseases that we could not have otherwise afforded to do. While there have been minor quirks and issues over the years we've been satisfied with the customer service and reimbursement on various vet bills. We're very happy with the electronic deposit system. In years past, it seemed that the check would take longer to arrive (after disbursement) than the initial adjudication. Now, we can receive reimbursement within a couple of days of adjudication. The one area of improvement that we would like to see is faster adjudication of claims. This has improved in the last couple of years but it would be nice to see more improvement, since it takes cash to visit most vets, and most vet visits are unplanned. Part of the problem may be attributed to rapid growth (I remember VPI when it was a small company and turnaround was fast). Overall, we'd recommend using their policies and services. If it weren't for the insurance we had through VPI, and now Progressive, we wouldn't have been able to treat our pets on some major medical issues.