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My vet software dropped comment on a visit back in 2022 which was not true! I worked with Met Life to provide details. My vet was finally able to provide a correct record and email saying he had a software issue. My claim was paid out at 90%! I will be finding a new vet for sure! Thank you to the customer service team!!!

I dot have a claim ... Just a comment .My dog is 12 years old . they just gave me a message on screen that they could not give me a quote. Sad thought that they wont even bother with the old dogs . I never even got to enter the young dog or the other 2 -total of 4 dogs I was getting insurance for.

Almost 5 years,I have been with this company since January 2019 . I had 2 dogs covered paying over $300 monthly. I never made a claim and never missed a payment before a debit card change in July. My payments were on auto pay. I called as soon as I discovered an issue less than 3 weeks from cancellation. They canceled my policy 30 days later with no reinstatement option. They couldn't care less about the fact that we have been long term clients with no claims and now my dogs are older and it will be hard to get reasonable coverage for them .They are supposed to care about pets , they are part of a non-profit , but they are really just concerned about their bottom line and no concern at all for the fact that my dogs are older now 12yrs and 10yrs and more likely to be having a claim in the later years of their life with absolutely no consideration for the fact that they have made thousands of dollars off of my dogs youth and health.The new quote is double the payment amount with 30-40 percent less coverage with 4x the deductible - Total RIP OFF from a company that has made thousands off of these two dogs with 0 claims for so many years. The reps got real rude and defensive when I let them know I wanted to escalate a complaint.They would not give me a viable method to file a formal complaint.He first gave a PO Box to mail a complaint. I asked for other options and whether somone could contact me . He sarcastically suggested BBB so I have complained there as well. Don't subscribe to Healthy paws. If you love your dogs, keep researching and get coverage with a company that loves pets too!!!

the absolute worst insurance broker I have ever dealt with. Do NOT recommend them! Started our one and only claim after paying premiums they had no problem collecting for a year, in May 2023 for a basic vet visit, tests, anticiotics, and retest to confirm the issue was gone. It's Sept 5th, and we still don't have payment. It took them almost two months once they had documents from every vet our dog had ever seen since we had her to process our claim and approve it. Then they "apparently" entered banking information wrong so it didn't process, lied that they had submitted payment (but the bank confirmed they have never tried to submit) and promised they would deal with it last week, said it takes several days to process once it is submitted - which is a lie the bank confirmed this morning - as direct deposits when submitted are immediate, and the PPU team refuse to let you talk to anyone other than their entry-level customer service agents who can't help you at all, and when you ask to wait on hold until they resolve your issue, which would take 10-15 minutes, they hang up on you instead, and don't bother to call back. And their Ombudsman can't help you either. If you are bored and don't have a job already and want to work full time to get paid for a claim you carried insurance for, sign up. Otherwise - stay as far away from Pets Plus Us, Northbridge who is the underwriter, and the Ombudsman works for Independence Pet Group www.pethealthinc.com - worst waste of my time ever.

Our dog's tooth cracked and she had to have it extracted. Part of the extraction process involved teeth cleaning, and Pets Best refused to cover this charge even though it was not a preventative cleaning. We called them to explain this and they still refused to cover it.

Does not cover anything and terrible service

The Fetch Pet Insurance is an easy way to rob people in need that loves their pets the customer service line is terrible you can't get through with a live person.I have Fetch for 2 years now and the first time I submitted a claim because it was an emergency my claim was denied. I sent the all documents they were required and their answer was a nonsence response for the denial. I would be nice to know before I spend thousands of dollars that FETCH TRULY DOES NOT COVER ANYTHING AND THEY JUST STEAL YOUR MONEY.

I think Health Paws is a good insurer. Filing a claim online is very easy. They are pretty prompt in making a decision and the reimbursement is made directly into one's account, which also saves time. There are some exclusions and deductibles, but overall, I think the product is a good and fair value for the premiums.

App is great for processing claim. Easy. Quick

Horrible company. Denies every claim. Do not waste your time or money!!!’nnn