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We have been with Embrace for, I believe, 4 years. Whenever we have had questions, they have been carefully answered. Whenever Embrace has had administrative issues, they have been explained and improved upon. If there were claim issues such as an overly long response time, the have been explained and addressed. Embrace is very committed to customer service (pets and people). We have visited the office and are always welcomed by the staff and their pets.

Trupanion was very helpful in making sure that my dog got the care that she needed when she needed it.

Trupanion was very helpful in making sure that my dog got the care that she needed when she needed it.

My 6 year old lab suffered an FCE-- in short, its a blood clot in the spine which causes paralysis- hoping and praying its temporary as the doctors say- but it has been devastating to see my baby not be able to walk or use the bathroom on his own. What also could have been devastating- is the Vet bills. The accident happened on a Sunday so he went from the Emergency Animal Hospital, to the neurology floor of Penn Veterinary Hospital, check-ups back with home vet when he was discharged, and now weeks ahead of physical therapy. I got Bauer pet insurance after a prior surgery a few years ago and am so relieved I did. Embrace processed the claim quickly and each person I spoke with on the phone expressed genuine concern for Bauer and his recovery!

Say "Insurance Company" and people's eyes either glaze over with boredom or turn hard with anger. Whether property and casualty or health and financial services, the industry has become a nightmare of phone trees, impersonal service, and neglect. EMBRACE is the happy exception - they have managed to breed the speed of service that technology brings with actual caring people and a sense that you (and your pet) are valued. Every time I've called or submitted a claim the service has been prompt, courteous, and even better, I got suggestions on how to make the process easier! I have a rare breed puppy and am probably more vigilant than many when it comes to getting the best service I can for the money. I'm very happy with Embrace and would gladly recommend it to others.

A few months ago, I was at our Vets office for our 2 year old cattle dog, Ares. Our Vet asked us if we ever thought about having pet insurance on Ares. I had thought about it, but was still searching for more pet ins info. The Vet said that they had info on a different type of pet ins (basically for accidents, illnesses, etc). The Vet told me a story about a pet owner who had a bill of $27,000 ( yes, I am confirming the $27,000) and yes, Trupanion was there to saved the day. Anyway, he gave me a form with Trupanion's number to call, and that they would insure Ares for 1 month free of charge with a $250 deductible. I called Trupanion. Spoke to a wonderful young lady named Emilie. She was great, answered all my questions and concerns. In the meanwhile, I had told Emilie that we were looking into getting a new puppy, same breed and may be interested in insuring both dogs. So at the end of the 30 days trial for Ares, I called back and spoke with Emilie and decided to take out the policies on both dogs. Emilie asked me if I wanted the 30 days free trial for the new puppy, named Jillaroo. I declined and said go ahead and insure both now. She did. I asked for a $300 deductible. Emilie said, that Jillaroo would not be insured for illnesses for (30 days, and accidents (5 days). Eleven days later we were headed to the ER for Jillaroo (10weeks old). She had swallowed a teething puppy (edible) biscuit and instead of chewing on it like she did 2 nights before, she decided to swallow

A few months ago, I was at our Vets office for our 2 year old cattle dog, Ares. Our Vet asked us if we ever thought about having pet insurance on Ares. I had thought about it, but was still searching for more pet ins info. The Vet said that they had info on a different type of pet ins (basically for accidents, illnesses, etc). The Vet told me a story about a pet owner who had a bill of $27,000 ( yes, I am confirming the $27,000) and yes, Trupanion was there to saved the day. Anyway, he gave me a form with Trupanion's number to call, and that they would insure Ares for 1 month free of charge with a $250 deductible. I called Trupanion. Spoke to a wonderful young lady named Emilie. She was great, answered all my questions and concerns. In the meanwhile, I had told Emilie that we were looking into getting a new puppy, same breed and may be interested in insuring both dogs. So at the end of the 30 days trial for Ares, I called back and spoke with Emilie and decided to take out the policies on both dogs. Emilie asked me if I wanted the 30 days free trial for the new puppy, named Jillaroo. I declined and said go ahead and insure both now. She did. I asked for a $300 deductible. Emilie said, that Jillaroo would not be insured for illnesses for (30 days, and accidents (5 days). Eleven days later we were headed to the ER for Jillaroo (10weeks old). She had swallowed a teething puppy (edible) biscuit and instead of chewing on it like she did 2 nights before, she decided to swallow

My lab had a distended stomach and had to be rushed to the vet hospital. Brought him home after 2 days as good as ever, along with a $1500 bill. Trupanion was quick in getting all the required information and after the deductibles, provided us with a check covering the bulk of the bill. I am very satisfied and would recommend them to others. Now I just want to see if my payments go up. If not, I'll be totally impressed and will let you know. Right now I'll give them an 8 and if the monthly payments stay the same I'll give them a 10.

My lab had a distended stomach and had to be rushed to the vet hospital. Brought him home after 2 days as good as ever, along with a $1500 bill. Trupanion was quick in getting all the required information and after the deductibles, provided us with a check covering the bulk of the bill. I am very satisfied and would recommend them to others. Now I just want to see if my payments go up. If not, I'll be totally impressed and will let you know. Right now I'll give them an 8 and if the monthly payments stay the same I'll give them a 10.

The staff at trupanion was great, they offered comfort and they were truly concern about the well being of my dog. My claim was handled with utmost importance. Thank you to the staff. Dash is doing well.