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I've had Embrace for at least 4 years. In that time, my dogs have had hospitalizations or treatmemt for cancer, gastroenteritis, accident, etc. I just added the Wellness plan. I have always been paid what the policy says it covers. I have also found the staff to be friendly, responsive and helpful whenever I have called. I can recommend Embrace without reservations.

My 6 month old Maltese “Mindy” was having issues with Malocclusion and persistent deciduous teeth. When she was spayed and micro-chipped on July 26th she had about 3/4 teeth removed but she was still having trouble and was referred to the Dental Center and had surgery on August 8th where she had 12 teeth removed and some orthodontic work to help move her canines into the right location. This would help solve soft-tissue defects from tooth contact in the floor of the mouth and the roof of the mouth (palate), and save her from future mouth injuries, periodontal disease, fractures and wear on teeth due to the teeth misalignment). This procedure was expensive but I wanted Mindy to be okay and have teeth without pain. Mindy had this surgery on August 8th and I submitted my claim on August 9th (a claim from the deciduous teeth pulled on July 26th and a claim for dental surgery the day before) on August 16th exactly one week later, I received an email from Trupanion that they will be paying 90% of the eligible bill - this was everything except for the $85 examination fee for the dental surgery; and they also sent an email about paying 90% for the eligible work completed on July 26th. Thank you Trupanion……YOU ARE THE BEST!!!!!!! I AM SO HAPPY I HAVE YOU!

My 6 month old Maltese “Mindy” was having issues with Malocclusion and persistent deciduous teeth. When she was spayed and micro-chipped on July 26th she had about 3/4 teeth removed but she was still having trouble and was referred to the Dental Center and had surgery on August 8th where she had 12 teeth removed and some orthodontic work to help move her canines into the right location. This would help solve soft-tissue defects from tooth contact in the floor of the mouth and the roof of the mouth (palate), and save her from future mouth injuries, periodontal disease, fractures and wear on teeth due to the teeth misalignment). This procedure was expensive but I wanted Mindy to be okay and have teeth without pain. Mindy had this surgery on August 8th and I submitted my claim on August 9th (a claim from the deciduous teeth pulled on July 26th and a claim for dental surgery the day before) on August 16th exactly one week later, I received an email from Trupanion that they will be paying 90% of the eligible bill - this was everything except for the $85 examination fee for the dental surgery; and they also sent an email about paying 90% for the eligible work completed on July 26th. Thank you Trupanion……YOU ARE THE BEST!!!!!!! I AM SO HAPPY I HAVE YOU!

As someone who has designed and applied many consumer/client satisfaction surveys and interviews, I've always felt that expectations rather than "satisfaction" rule the day. My firm pioneered "expectation-loaded" surveys, so with this in mind I would like to say that Health Paws has met, and in some senses, exceeded my expectations. It is unusual for a company to have such a well-developed and consistently applied consumer-oriented culture. It is most appreciated, and I would not have any hesitation is recommending it to anyone needing pet insurance; in fact, I've done so several times. I can't imagine an alternative that would be more satisfactory for me and my dogs.

We have had Embrace insurance for our dog since 2008. Since we went several years without any claims, we almost canceled it this year for our now 10 year old German Shepherd. Glad we didn't! He was diagnosed with cancer in his anal gland in early May after a senior blood panel showed hypercalcemia. We quickly had surgery to remove the tumor and planned to go forward with chemotherapy. At his first chemotherapy appointment his blood tests were returned with hypercalcemia again. Exploratory thyroid surgery, less than a month after his cancer surgery, uncovered an enlarged parathyroid, which was the cause of the second hypercalcemia results. We submitted all of the claims surrounding his two surgeries, his chemotherapy sessions thus far, as well as unrelated veterinary visits for arthritic bone spurs in his spine and bladder stones that were likely caused by the hypercalcemia. Embrace quickly paid out all of our claims, strongly validating our decision to renew with a premium that had increased a little due to his senior status. So many insurers won't even cover senior dogs, and many insurers make a lot of breed-specific exclusions (German Shepherds seem to be most excluded). The few times I have spoken with a representative at Embrace, I've been impressed with their high service levels and their sincere empathy towards their customers' pets. We really appreciate their service and how they have allowed us to focus on caring for our sick dog instead of worrying about the financia

We welcomed a new puppy into our family in early June. After having a not so favorable experience with another pet insurance company, we researched other alternatives. Embrace offered what we were looking for: options at different levels for coverage and a parallel to what we have in our own personal insurance. We have submitted 2 well care claims and couldn't be happier with the ease of submission, fast follow-up, and fast reimbursement.

Healthy Paws Pet Insurance provides quick, responsive, caring service to pet owners. My cat's insurance claims are processed within a few days of the vet visit, and I receive a reimbursement check within a week of filing the claim. The customer care reps are friendly and well-informed, and even check in afterwards to make sure my pet is doing well.

Every single customer service representative I have interacted with at Trupanion is amazing! They are sympathetic to your concerns, while also being realistic and fair. You can tell they are not just working for Trupanion for a pay check, as many people ask intimate questions about my dog and relate to situations by telling stories regarding theirs'. Thanks Trupanion! I couldn't afford to love and care for my dog like I want, without your support!!

Every single customer service representative I have interacted with at Trupanion is amazing! They are sympathetic to your concerns, while also being realistic and fair. You can tell they are not just working for Trupanion for a pay check, as many people ask intimate questions about my dog and relate to situations by telling stories regarding theirs'. Thanks Trupanion! I couldn't afford to love and care for my dog like I want, without your support!!

Can't say enough positive about Truepanion; The speed with which they handled my claim, was outstanding. They kept me informed from day one as the process moved along. I so much appreciate the compassion they show for the pet and its human. Thank you Trupanion.