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Disappointed with the initial process, however once Jennifer Andersen got involved more than pleased. If it had been Jennifer handling my claim from the beginning would have given my experience a 10+.

It's nice to have an email update of the status of the claim. I received the check for SPike's first claim very promptly. I think the wellness benefits are very worth it. THank you,

I cannot say enough good things about Healthy Paws. I have 3 dogs insured by them, and any future dog I have will also be insured by them. They pay promptly - every time. When my dog was in shock after cancer caused her spleen to burst, and I rushed her to the emergency vet, it was a great comfort to know that she was insured. Healthy Paws paid for all of it (except the vet exam fees): intravenous chemotherapy, all of her tests and Rxs, EVERYTHING!. Then, after she had an adverse reaction to oral chemo, Healthy Paws agreed to pay for an alternative remedy for her instead of the oral chemo. Since she has been on the alternative remedy, she is doing so great! She has tons of energy, a good appetite and she is happy again. One of our other dogs recently had a health crises where is platelets dropped extremely low. He was in critical condition, and even though he had only been with us - and insured by Healthy Paws - for about a month, Healthy Paws covered all of his care! Healthy Paws has also paid for laser and chiropractic adjustments (related to an injury) for our dogs. Just to give one example of their GREAT customer service: A while ago, I fax'd in a claim form and invoices to Healthy Paws. I must have turned the papers upside down when I fax'd them, so they came thru to Healthy Paws as blank pages. So Healthy Paws calls me and says "hey, we got a blank FAX, but we figured out it was from you - please re-submit your claim" I couldn't believe that they

My 3 dogs are all insured with Healthy Paws and I wouldn't have it any other way. Four weeks ago today my 2yr old maltipoo, Chip, ruptured a disk in his lower vertebrae and was completely paralyzed from the middle of his back to hind legs. Unable to move, I rushed him to the local Veterinary Specialty Hospital and within a matter of 2hrs he was under the knife and the surgeons were able to relieve the pressure that impinged his spinal cord. After 4 days in the hospital, total costs added up to nearly $8000. I can't even begin to imagine where Chip and I would be without Healthy Paws Pet Insurance. Not only did they cover 90% of the hospital costs but are also covering 90% of all physical therapy as well. I can't thank Healthy Paws enough for the support and coverage they provided me throughout this ordeal. No pet insurance even comes close to the incredible Customer Service, Coverage, and Care they provide. When in doubt about choosing which company to insure your pets with don't even think about anyone else. Healthy Paws is THE best out there.

Wow!!! They are so fast! My last claim was processed in 15 minutes! I emailed them attaching scanned claim and receipts and received the processed claim form saying that I will get back $500. I received an actual check in a few days. I will recommend this insurance company to all my friends with pets. Healthy Paws, thank you so much for your excellent service!!!

I've been surprisingly pleased with the speed and responsiveness of Embrace. I was expecting to wait at least weeks after a claim was submitted and I was contacted within days and a check issued in under a week. Would certainly recommend them to anyone without reservation. They're also excellent in their communication regarding claims and coverage.

Our boxer Gemma was found on a routine exam to have cardiomyopathy .She needed an ultrasound,a halter monitor,medication and soon after developed an infected anal gland (which took 3 visits as It was very stubborn.my claims (thank God) were paid and I was able to catch up on my other bills. Very happy Gemma has insurance,and the people on the phone were very nice and compassionate.the only improvement would be to Move things along faster . I'm very very happy that's our beautiful boxer is insured!

Our mixed breed staffordshire terrier tore her ACL while playing. After a few visits to the vet it was determined she had a severely torn ACL and would never walk correctly unless she under went surgery.Trupanion made the decision easy and they dealt with my Vet directly. The claim was processed quickly and very efficiently. We had our check within 2 - 3 weeks after the surgery. I ALWAYS recommend trupanion to all my my dog owning friends.

Our mixed breed staffordshire terrier tore her ACL while playing. After a few visits to the vet it was determined she had a severely torn ACL and would never walk correctly unless she under went surgery.Trupanion made the decision easy and they dealt with my Vet directly. The claim was processed quickly and very efficiently. We had our check within 2 - 3 weeks after the surgery. I ALWAYS recommend trupanion to all my my dog owning friends.

I researched many insurance companies and decided on Embrace for their coverage. Signing up was easy. Coverages can be tailored made for you needs. I took my 7 week Great Dane pup to her first vet visit the day after I picked her up from the breeder. The insurance forms were simple to use and the staff was very helpful in walking me through the steps this first time. My first paid claimed was for the Wellness plan have been overjoyed with the payment and EOB. I am a very satisfied customer at this time.