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Very unhappy with the amount of time Trupanion took to process my claims.

The company sure seemed great when I signed up. When we rescued a second dog we switched from another insurance company because this one seemed like it might be a better deal. So far, I am disappointed. We never get much back from out claims. My most recent was $888 and after the deductible and things that are not covered I am receiving a refund of less than 10% (and that took 3 1/2 weeks). I sure hope it gets better.

Our puppy injured his arm but the vets are having a hard time figuring out if it's a sholder, elbow, or both issue.Trupanion has been very good in covering 90% of the cost of all the tests & therapy. They were very thorough in the beginning, tracing our puppy back to birth. But after the initial background check things have flowed very quickly. None of these tests are cheap. I'm so glad we have insurance.

Our puppy injured his arm but the vets are having a hard time figuring out if it's a sholder, elbow, or both issue.Trupanion has been very good in covering 90% of the cost of all the tests & therapy. They were very thorough in the beginning, tracing our puppy back to birth. But after the initial background check things have flowed very quickly. None of these tests are cheap. I'm so glad we have insurance.

This was our first claim and I was impressed with the organized way it was handled. Trupanion kept me informed every step of the way. When I called in to ask a question the people are always very friendly and helpful.

This was our first claim and I was impressed with the organized way it was handled. Trupanion kept me informed every step of the way. When I called in to ask a question the people are always very friendly and helpful.

I could not be happier with the service provided by Trupanion. I had another provider for a different dog and they couldn't be more night and day. Trupanion is prompt, efficient, friendly, and very clear (no non-sense) in their explanation of benefits for every claim. I have had no problems with them receiving paperwork and should they need anything (additional paper work, info, whatnot) THEY do the leg work. If there is a problem, they try and contact you in multiple ways. My dog needed knee surgery (TPLO) and Trupanion made it possible for her to get it. I started coverage for my pound puppy at 3 months old (the sooner the better) and while it's not the cheapest, I would definitely recommend this company to anyone!

I could not be happier with the service provided by Trupanion. I had another provider for a different dog and they couldn't be more night and day. Trupanion is prompt, efficient, friendly, and very clear (no non-sense) in their explanation of benefits for every claim. I have had no problems with them receiving paperwork and should they need anything (additional paper work, info, whatnot) THEY do the leg work. If there is a problem, they try and contact you in multiple ways. My dog needed knee surgery (TPLO) and Trupanion made it possible for her to get it. I started coverage for my pound puppy at 3 months old (the sooner the better) and while it's not the cheapest, I would definitely recommend this company to anyone!

have had very little problems (one mess up with a missing pharmacy receipt)- otherwise, no hassles

have had very little problems (one mess up with a missing pharmacy receipt)- otherwise, no hassles