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Bryn W. was very courteous, knowledgeable and helpful. She answered my questions in a timely fashion and explained to me that our dog's periodontal issues were unfortunately not covered under the policy but also offered options and suggestions which I truly appreciated--She genuinely cared about helping us. I also mentioned to her how much I have enjoyed Pets Best monthly newsletters. For this Pets Best gets a 10 out of 10. Not like any insurance company.

My Puppy had an elevated liver enzyme result and needed to take medication to correct the levels. I submitted all required documents and in a few days my claim was reviewed and check was mailed.Great insurance to deal with

My first filing with the company and I was concerned of some "surprise, we don't cover that" even though I triple checked all my fine print and called them before the procedure. Within around a week's time, they replied via email that they were processing my 6 claims. Each email stated everything in plain simple english and then a few days later, the checks were in the mail. It was that simple. Then as if that wasn't good enough. They called and emailed to see how my pet was doing after the major surgery.

The claims submitted were handled promptly and I could not be more pleased with the service I received from Trupanion!

The claims submitted were handled promptly and I could not be more pleased with the service I received from Trupanion!

no longer recommend Pets Best Insurance. I purchased Pet's Best when I first brought my puppy home in 2011. I wanted the best for her. I researched through several consumer reports and read all the customer testimonials. At that time Pets Best was ranked #1. My vet suggested Trupanion, but I chose Pets Best. My first claim was for an ear infection, pretty common and straight forward. I submitted my claim electronically through their website with no problem. I was reimbursed directly into my checking account online and was thrilled. I told everyone about Pets Best. A year later another more severe and stubborn ear infection occurs with follicular conjunctivitis - seasonal allergies being the primary cause. I have sent three claims. Each time, after two days have passed, I get an email that they did not receive all the paperwork - all two pages of it. Of course, this holds up processing of the claim. They are now rejecting part of my claim as grooming. My veterinarian does not offer grooming services. Anyone knows a deep, thorough medically required ear cleaning, usually beyond the expertise of a layperson, is required to treat the infection. Also, the ear cleaning is part of the exam. This is how they obtain the cultures to determine the type of bacteria or yeasts present. Customer service told me I could clean her ears at home. The issue with her eyes is borderline. My claim was denied due to entropian, which is not covered and I understand that. But her e

I am retired and on a fixed income. When my dog was mauled by 2 pitbulls, I put all my savings into his care. Getting most of it back was a lifesaver. You all saved me and Casper is alive and well. Thank you so much.

Our first experience with a pet insurance company and we are extremely impressed. Our cat has breathing problems which required investigation which would have rapidly become expensive. I spoke with a phone advisor who answered all my questions in a polite, professional and friendly manner and didn't mind that I'm a pet insurance newbie! Trupanion kept us informed of the claims progress via email and a cheque was sent to us much more quickly than I expected! Their website is informative and easy to navigate. I highly recommend Trupanion to anyone considering pet insurance!

Our first experience with a pet insurance company and we are extremely impressed. Our cat has breathing problems which required investigation which would have rapidly become expensive. I spoke with a phone advisor who answered all my questions in a polite, professional and friendly manner and didn't mind that I'm a pet insurance newbie! Trupanion kept us informed of the claims progress via email and a cheque was sent to us much more quickly than I expected! Their website is informative and easy to navigate. I highly recommend Trupanion to anyone considering pet insurance!

We had our Molly, spayed on August 27th and submitted a "Wellness" claim for her care, through our vet. The claim was handled quickly and we were kept appraised of it's status, throughout the process!!