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Me and my little pup are new to Embrace. We went for her puppy exams and got her vaccines. I didn't file them right away. I got an email asking that the vet fax records with a copy of the email. I didn't need to do anything but give them the email. I got an email from Embrace letting me know they received her records. I filed the claims. I got an email within days that they were processed. I got the checks a couple of days later. And then got a follow up email to make sure I had received the checks and if not was asked to contact Embrace so they could be tracked.Very, very good customer service!

I knew I made the right choice to go with Trupanion when my vet told me he iinsured his pets with them too.

I knew I made the right choice to go with Trupanion when my vet told me he iinsured his pets with them too.

Bryn W. was very courteous, knowledgeable and helpful. She answered my questions in a timely fashion and explained to me that our dog's periodontal issues were unfortunately not covered under the policy but also offered options and suggestions which I truly appreciated--She genuinely cared about helping us. I also mentioned to her how much I have enjoyed Pets Best monthly newsletters. For this Pets Best gets a 10 out of 10. Not like any insurance company.

My Puppy had an elevated liver enzyme result and needed to take medication to correct the levels. I submitted all required documents and in a few days my claim was reviewed and check was mailed.Great insurance to deal with

My first filing with the company and I was concerned of some "surprise, we don't cover that" even though I triple checked all my fine print and called them before the procedure. Within around a week's time, they replied via email that they were processing my 6 claims. Each email stated everything in plain simple english and then a few days later, the checks were in the mail. It was that simple. Then as if that wasn't good enough. They called and emailed to see how my pet was doing after the major surgery.

The claims submitted were handled promptly and I could not be more pleased with the service I received from Trupanion!

The claims submitted were handled promptly and I could not be more pleased with the service I received from Trupanion!

no longer recommend Pets Best Insurance. I purchased Pet's Best when I first brought my puppy home in 2011. I wanted the best for her. I researched through several consumer reports and read all the customer testimonials. At that time Pets Best was ranked #1. My vet suggested Trupanion, but I chose Pets Best. My first claim was for an ear infection, pretty common and straight forward. I submitted my claim electronically through their website with no problem. I was reimbursed directly into my checking account online and was thrilled. I told everyone about Pets Best. A year later another more severe and stubborn ear infection occurs with follicular conjunctivitis - seasonal allergies being the primary cause. I have sent three claims. Each time, after two days have passed, I get an email that they did not receive all the paperwork - all two pages of it. Of course, this holds up processing of the claim. They are now rejecting part of my claim as grooming. My veterinarian does not offer grooming services. Anyone knows a deep, thorough medically required ear cleaning, usually beyond the expertise of a layperson, is required to treat the infection. Also, the ear cleaning is part of the exam. This is how they obtain the cultures to determine the type of bacteria or yeasts present. Customer service told me I could clean her ears at home. The issue with her eyes is borderline. My claim was denied due to entropian, which is not covered and I understand that. But her e

I am retired and on a fixed income. When my dog was mauled by 2 pitbulls, I put all my savings into his care. Getting most of it back was a lifesaver. You all saved me and Casper is alive and well. Thank you so much.