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I mailed all of the claims into the address. The company claimed that they were not received. I had to call, and then pay for faxing the forms. The faxing came to over $27.00. The i DID GET THE MONEY. But the exams that were related to the condition were not covered.

I mailed all of the claims into the address. The company claimed that they were not received. I had to call, and then pay for faxing the forms. The faxing came to over $27.00. The i DID GET THE MONEY. But the exams that were related to the condition were not covered.

Embrace has been responsive and very dependable in covering costs for my dog. I would highly recommend the company for its great customer service and for their reasonable consideration of medical costs. After my dog broke the biggest tooth in his mouth, he had the root exposed and was in a lot of pain. Our vet said he could extract the tooth or we could go to a veterinary dentist who could possible save the tooth. That's what we did, and after a root canal, my dog was back to his playful, happy self. Although this was not a life-thretening emergency, it was so reassuring to know that I could provide the medical care my dog needed with Embrace covering 90% of the cost. I feel so relieved to know that if an emergencuy or unexpected illness happens, my dog will be able to receive the proper medical care he might need.

It's that time of year again, the Annual Premium Update and an increase of my premiums - OR SO I THOUGHT, when I got the e-mail. To my surprise, when I opened the e-mail - ready for the bad news of a rate increase, I was more than pleasantly surprised to see that my MONTHLY PREMIUMS WENT DOWN!!! Thank you, Trupanion!! I was ready to get mad and threaten to change carriers (I can't take a rate increase EVERY YEAR!) until I opened my e-mail!! Trupanion is true to their word - they compare premiums with other carriers and then offer the lowest rate. I've never needed to file a claim and I hope I never have to, but I believe that if that day ever comes, Trupanion will be there for me - and my Pug.

It's that time of year again, the Annual Premium Update and an increase of my premiums - OR SO I THOUGHT, when I got the e-mail. To my surprise, when I opened the e-mail - ready for the bad news of a rate increase, I was more than pleasantly surprised to see that my MONTHLY PREMIUMS WENT DOWN!!! Thank you, Trupanion!! I was ready to get mad and threaten to change carriers (I can't take a rate increase EVERY YEAR!) until I opened my e-mail!! Trupanion is true to their word - they compare premiums with other carriers and then offer the lowest rate. I've never needed to file a claim and I hope I never have to, but I believe that if that day ever comes, Trupanion will be there for me - and my Pug.

Unfortunatley I've had to lean on Trupanion a couple of times and all I can say is that their call in center has wonderfully helpful staff, they process claims within a couple of weeks and their website tools for claim status and submission are very easy to use.

Unfortunatley I've had to lean on Trupanion a couple of times and all I can say is that their call in center has wonderfully helpful staff, they process claims within a couple of weeks and their website tools for claim status and submission are very easy to use.

I have an 8 year old Weimaraner named Captain. He developed a hematoma in his right ear. I took him to the vets and surgery was recommended. They said it would take 6 weeks to heal. It was quite a long 6 weeks,he was bandaged and very uncomfortable throughout his healing time. He had to be prevented from shaking his ear. The whole process was expensive and agravating! The only bonus was that Trupanion kept up with his dignosis and charges and notified me of everything. After it was over, I was reimbursed all monies over my deductable. It was simple and fast with hardly any effort on my part. I would recomend Trupanion to anyone with a pet because life will throw you a curve when you least expect or can afford it.

I have an 8 year old Weimaraner named Captain. He developed a hematoma in his right ear. I took him to the vets and surgery was recommended. They said it would take 6 weeks to heal. It was quite a long 6 weeks,he was bandaged and very uncomfortable throughout his healing time. He had to be prevented from shaking his ear. The whole process was expensive and agravating! The only bonus was that Trupanion kept up with his dignosis and charges and notified me of everything. After it was over, I was reimbursed all monies over my deductable. It was simple and fast with hardly any effort on my part. I would recomend Trupanion to anyone with a pet because life will throw you a curve when you least expect or can afford it.

Have not had a major claim so far. Wellness coverage claims have been submitted and handled quickly and to our satisfaction.