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We've had healthy paws for nearly a year now and they have also been prompt to review claims and mail out reimbursements. Additionally, every time I call, the customer service rep is courteous, friendly, and very helpful. We highly recommend this pet insurance!!!!

Several years ago, I used another insurance company. They were paying less and less. Pets Best Insurance has been brilliant! Very clear and exceptionally easy to understand. I filed the most recent claim for my dog's surgery on Jan. 7, and it was DONE by Jan. 10. With direct deposit for my reimbursements, the funds came more quickly than I could imagine. Thank you Pets Best Insurance!

Our dog, Bessie, is six years old now. We have had ASPCA pet insurance since she was a puppy and that decision was one of the best we've made. She is a very active dog and in the past two years has required TPLO surgery on both knees. Without this insurance I'm not sure we could have managed the expense. Now she is back to her old self and we can still afford to feed her thanks to the benefits we received. :)

I HAVE TWO CHIHUAHUA'S INSURED BY HEALTHY PAWS. SINCE I HAVE BEEN WITH THEM IT HAS BEEN A WONDERFUL EXPERIENCE. THEY ARE MOST CARING AND SETTLE CLAIMS SUPER FAST. THEY MAKE YOU FEEL LIKE A FAMILY TO BE WITH. SINCE I HAVE MY DOGS THEY WHERE HEALTHY BUT TIME CATCHES UP WITH ALL OF US. MY ONE DOG SUFFERED HEARTWORM AND WAS SAVED AND RECENTLY MY OTHER DOGS LEG KEPT POPPING OUT OF ITS JOINT AND HAD SURGERY. THE COST OF THE LEG SURGERY ALONE WAS OVER $1,600 THE PLAN PAID AT 90% LESS MY DEDUCTABLE AND THE INITIAL DOCTORS VISIT. I PAY FOR A $50 DEDUCTABLE PROGRAM PAYING 90% AND IS MOST HAPPY. IT IS COSTLY BUT WHEN THE CHIPS ARE DOWN I'M SO GLAD I HAVE HEALTHY PAWS. THEY DO NOT COVER NORMAL DOCTORS VISITS OR PREVENTIVE CARE. SOME DAY I WISH THEY WOULD START A ADD ON PROGRAM THAT INCLUDES THIS ALSO. IF YOU LOVE YOUR PETS AND WANT GREAT COVERAGE FOR HOSPITALIZATION,OPERATIONS,MEDICINES THIS IS THE COMPANY FOR YOU.

Much quicker response, response was positive and explanatory.

I have a goldendoodle puppy. She was diagnosed with a UTI at about 3 months old. Her claim was processed very quickly and it was very easy - I just had the vet sign the claim form and make a copy of her records and invoice and faxed everything in. The claim was covered at 90%.

I have a goldendoodle puppy. She was diagnosed with a UTI at about 3 months old. Her claim was processed very quickly and it was very easy - I just had the vet sign the claim form and make a copy of her records and invoice and faxed everything in. The claim was covered at 90%.

I assumed heartworm meds would not be covered at all, but was very pleasantly surprised that it was all covered.

Prompt, courteous service and easy to understand claims process. Or first bankclaims went smoothly and quickly and the cheque received. What surprised me most was the follow-up email asking how our Katie was doing following her surgery - amazing customer service!

I am so furious and frustrated with this insurance company because of all the stress it causes my family and myself. I have never had a claim go through with them without having to fight for a claim in which they left out. I invested in the highest level (secure 4) and they would not cover an ear infection until I called them to complain about that. They also did not cover my dog's annual exam, vaccination and heartworm prevention even though it is stated on every one of their pamphlets and forms that it is covered through secure 4. I find it ridiculous that I have to follow up with them every single time I make a claim and they can't seem to get their own plans right. I thought pet insurance was supposed to put me at ease, but instead I feel like all my money is just being flushed down the drain because they refuse to compensate me for most things I claim. What's the point on investing in this then?