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The claim process took longer than I expected but I was updated along the way which was great! Everyone takes the time to make sure I'm aware of what's happening. Thank you all very much

We love the support of having insurance on our dogs. In the few instances we have had a claim the process has been easy and the pay out prompt and consistent with the terms of our policy.

Our puppy was hospitalized for acute vomiting and dehydration . Embrace covered most of the items in the claim and gave us a very clear explanation of how they determined the amount. We did have to wait a while for the claim to be processed but Embrace stayed in email contact with us during that time.

I mailed all of the claims into the address. The company claimed that they were not received. I had to call, and then pay for faxing the forms. The faxing came to over $27.00. The i DID GET THE MONEY. But the exams that were related to the condition were not covered.

I mailed all of the claims into the address. The company claimed that they were not received. I had to call, and then pay for faxing the forms. The faxing came to over $27.00. The i DID GET THE MONEY. But the exams that were related to the condition were not covered.

Embrace has been responsive and very dependable in covering costs for my dog. I would highly recommend the company for its great customer service and for their reasonable consideration of medical costs. After my dog broke the biggest tooth in his mouth, he had the root exposed and was in a lot of pain. Our vet said he could extract the tooth or we could go to a veterinary dentist who could possible save the tooth. That's what we did, and after a root canal, my dog was back to his playful, happy self. Although this was not a life-thretening emergency, it was so reassuring to know that I could provide the medical care my dog needed with Embrace covering 90% of the cost. I feel so relieved to know that if an emergencuy or unexpected illness happens, my dog will be able to receive the proper medical care he might need.

It's that time of year again, the Annual Premium Update and an increase of my premiums - OR SO I THOUGHT, when I got the e-mail. To my surprise, when I opened the e-mail - ready for the bad news of a rate increase, I was more than pleasantly surprised to see that my MONTHLY PREMIUMS WENT DOWN!!! Thank you, Trupanion!! I was ready to get mad and threaten to change carriers (I can't take a rate increase EVERY YEAR!) until I opened my e-mail!! Trupanion is true to their word - they compare premiums with other carriers and then offer the lowest rate. I've never needed to file a claim and I hope I never have to, but I believe that if that day ever comes, Trupanion will be there for me - and my Pug.

It's that time of year again, the Annual Premium Update and an increase of my premiums - OR SO I THOUGHT, when I got the e-mail. To my surprise, when I opened the e-mail - ready for the bad news of a rate increase, I was more than pleasantly surprised to see that my MONTHLY PREMIUMS WENT DOWN!!! Thank you, Trupanion!! I was ready to get mad and threaten to change carriers (I can't take a rate increase EVERY YEAR!) until I opened my e-mail!! Trupanion is true to their word - they compare premiums with other carriers and then offer the lowest rate. I've never needed to file a claim and I hope I never have to, but I believe that if that day ever comes, Trupanion will be there for me - and my Pug.

Unfortunatley I've had to lean on Trupanion a couple of times and all I can say is that their call in center has wonderfully helpful staff, they process claims within a couple of weeks and their website tools for claim status and submission are very easy to use.

Unfortunatley I've had to lean on Trupanion a couple of times and all I can say is that their call in center has wonderfully helpful staff, they process claims within a couple of weeks and their website tools for claim status and submission are very easy to use.