Bad customer service
There is an extra fee your first month as a "start up cost." This frustrated me as the first month of my pet insurance was $70 for a healthy healthy German Sheppard. When I had a claim to process I forwarded over the vet records the same day they asked and they did not respond until 2 weeks later after I had emailed them to cancel my insurance.
- INSURER:
Healthy Paws
- POSTED: 09/24/2013
- BY: Ben
- BREED: German Shepherd
- AGE OF PET: 7 - 10
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Terrific coverage--speedy response
I waS SO VERY PLEASED WITH tRUPANIONS actions. They were polite and interested in the well being of my boxer Molly.
- INSURER:
Trupanion
- POSTED: 09/24/2013
- BY: B
- BREED: Boxer
- AGE OF PET: 7 - 10
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Terrific coverage--speedy response
I waS SO VERY PLEASED WITH tRUPANIONS actions. They were polite and interested in the well being of my boxer Molly.
- INSURER:
Trupanion Canada
- POSTED: 09/24/2013
- BY: B
- BREED: Boxer
- AGE OF PET: 7 - 10
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Have been with Embrace since 2006
I have 8 dogs insured with Embrace and have been a customer of theirs since 2006. While they certainly have grown in the past seven years, they still strive to provide personalized service. I have had many significant claims over the years, and normally if there is a delay in processing they will send an email explaining why things are taking longer than usual. Their representatives are compassionate, as well as professional. Their policies are well-explained in the documentation they provide, as well as on their website. My dogs have accident and illness insurance and I find that for a multi-dog household, the quality and cost of their coverage is the best out there.
- INSURER:
Embrace
- POSTED: 09/24/2013
- BY: Martha
- BREED: Bernese Mountain Dog
- AGE OF PET: 7 - 10
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Great service
Great service in processing our claim. Very caring in messages received from this company.
- INSURER:
Trupanion
- POSTED: 09/24/2013
- BY: Federico
- BREED: Doberman
- AGE OF PET: Over 11 years
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Great service
Great service in processing our claim. Very caring in messages received from this company.
- INSURER:
Trupanion Canada
- POSTED: 09/24/2013
- BY: Federico
- BREED: Doberman
- AGE OF PET: Over 11 years
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Good
This was our first claim and it was done very quickly. It didn't cover as much as I thought it would but I was way better than paying the actual price
- INSURER:
Trupanion
- POSTED: 09/24/2013
- BY: e
- BREED: German Shepherd
- AGE OF PET: 0 - 3
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Good
This was our first claim and it was done very quickly. It didn't cover as much as I thought it would but I was way better than paying the actual price
- INSURER:
Trupanion Canada
- POSTED: 09/24/2013
- BY: e
- BREED: German Shepherd
- AGE OF PET: 0 - 3
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Very Slow Response Time
When I signed up for Trupanion, I was told it takes 48 hours to receive claims. I have emailed my claims every time, and they don't mark them received for over a week. Their excuse in the beginning was that it's summer and they have a lot of claims they are backed up on, now it's fall and they say they have a lot of emailed claims to go through. It's been over 3 weeks and my claim still has not been processed. And I was told that you do not need a new claim form if it's for the same condition, if it has been claimed before, and every time I turn in a receipt for the same condition, they end up faxing a new claim form for my vet to fill out again. Tons of paperwork to keep up with. I am lucky my vet is so great and always willing to help me get some money back.
- INSURER:
Trupanion
- POSTED: 09/24/2013
- BY: Alison
- BREED: Boxer
- AGE OF PET: 7 - 10
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Very Slow Response Time
When I signed up for Trupanion, I was told it takes 48 hours to receive claims. I have emailed my claims every time, and they don't mark them received for over a week. Their excuse in the beginning was that it's summer and they have a lot of claims they are backed up on, now it's fall and they say they have a lot of emailed claims to go through. It's been over 3 weeks and my claim still has not been processed. And I was told that you do not need a new claim form if it's for the same condition, if it has been claimed before, and every time I turn in a receipt for the same condition, they end up faxing a new claim form for my vet to fill out again. Tons of paperwork to keep up with. I am lucky my vet is so great and always willing to help me get some money back.
- INSURER:
Trupanion Canada
- POSTED: 09/24/2013
- BY: Alison
- BREED: Boxer
- AGE OF PET: 7 - 10
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