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My husband and I had our doubts about Embrace, as we did with any other insurance carrier and the insurance industry in general. However, Embrace came through on our claim and made everything so easy! Our 4 1/2 year old Boston Terrier had to have surgery for her brachycephalic-related issues. Our claim form was faxed in and within the next few days we received an email acknowledging receipt and that our claim would be processed within approximately 20 days. We received another email just to let us know the claim was still in queue, and then a final email within the 20 days saying it was processed and that a refund check was already on its way. Coverage aside, the customer service at Embrace is wonderful. Prompt, friendly responses and updates. It's like Amazon or Zappos, but for pets :) We love Embrace and have our other Boston covered under them.

The first month I sent in claim forms they were not processed, and the lady at that time (on the phone) after I called a month later, had asked "oh did you wanted them submitted" really no...i sent them to you for fun, considering you are an insurance company and I sent you receipts, what did you think you where supposed to do with them?!finally i managed to have one really helpful lady, who I am going to email my forms right after this.

The first month I sent in claim forms they were not processed, and the lady at that time (on the phone) after I called a month later, had asked "oh did you wanted them submitted" really no...i sent them to you for fun, considering you are an insurance company and I sent you receipts, what did you think you where supposed to do with them?!finally i managed to have one really helpful lady, who I am going to email my forms right after this.

I'll keep this review short, sweet and straight to what matters. I learned the hard way with my first dog and was slumped with the bill so I vowed to not make the same mistake twice. Healthy Paws was recommended by a friend so I jumped at the opportunity and it paid off. Not only is my wallet happy with the coverage refund, but I feel safe and secure knowing my dog Milo is also safe and secure with Healthy Paws. I recommend the $100 deductable at 90% coverage. You wont regret it! Healthy Paws was in constant comunication with us throughout the entire process walking us through each and every step! They even checked up on Milo after the process which I was blown away as we all know great customer service is practically extinct. Thanks again Healthy Paws!

My dog had his second ACL repair two weeks ago. Both surgeries were covered by Healthy Paws without a problem. The claim was handled and I had a check within 10 days. The people at Healthy Paws are top notch and extremely easy to deal with. You can tell that they really care. I would highly recommend!

Any time I have spoken to Trupanions Customer Service, they have always been Polite & Knowledgable. They have Compassion. They have never rushed you off the phone. They also offered us different solutions to a Problem we had. I would Highly Recommend this Company to my Family & Friends. Thank you for your Caring Staff & Great Service.

Any time I have spoken to Trupanions Customer Service, they have always been Polite & Knowledgable. They have Compassion. They have never rushed you off the phone. They also offered us different solutions to a Problem we had. I would Highly Recommend this Company to my Family & Friends. Thank you for your Caring Staff & Great Service.

Associates are helpful and convey a true concern for your pet.

Associates are helpful and convey a true concern for your pet.

I have been working at a veterinarian's office for 25 years but due to health issues I could no longer stay in the field. I knew with having a new puppy in the house and no longer having the great discount that I used to receive I needed pet insurance. Over the years VPI pet insurance has had the market and was the insurance that I was most familiar with while working at the hospital. I started to read other reviews here and found Healty Paws. I quickly found that they had a simple plan with little to no restrictions at a very fair price. I contacted their customer service to ask a few questions and it was at that time I knew I was going to go with them! I have had to take my new puppy in two times now for orthopedic injuries and gastrointestinal issues. Both claims went so incredibly smooth and had my reimbursement check in the mail in less than 2 weeks. The claim form is set up under your account so either your veterinarian can print it or you can and take it in for them to fill out their portion. I have the veterinarian do most of the work so basically there is little to no work to file a claim! I am extremely satisfied with all aspects of this insurance! I hope this review was helpful as the ones I read that brought me to this decision!