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Excellent customer service. I literally had just renewed my one month free trial for my pup only days before her accident. Trupanion kept in constant contact throughout the process and never questioned the claim even though I had only started to pay my premiums as a new customer. I will certainly be a customer for the life of my dog.

They have been wonderful and takes lot of the pressure off while my Riey is getting treatment

I've been with Embrace for over a year now. Every time I've needed assistance they have been pleasant, quick and informative. This is my first experience having pet insurance and I was leery of what it would entail. I'm impressed. Thanks!

Pet name:Sello, Breed:Rhodesian RidgebackInjury: Acetabular fracture right hind The first claim takes awhile to settle down. We had no previous claim but it takes time to proof to the insurer. We have a promise but no payment yet.

Pet name:Sello, Breed:Rhodesian RidgebackInjury: Acetabular fracture right hind The first claim takes awhile to settle down. We had no previous claim but it takes time to proof to the insurer. We have a promise but no payment yet.

Our dog, Lilly, had to have a mass removed from her abdomen after 2 vets could not say exactly what it was. Luckily, it turned out to be a benign growth and she is totally recovered and back to her normal self. I called Healthy Paws about the claim and spoke to a very nice and helpful representative who was able to tell me that they had not received the claim from the vet at that point. After I called the vet to remind them to send in the claim, I received a check for the surgery within a week. They have always been friendly and courteous and prompt in handling any questions or claims.

Embrace responded very quickly via email and explained exactly what I needed to submit in order for my claim to be processed. I am getting about a 40% reimbursement and appreciate it. I was with another company many years back, and I never was reimbursed for anything. I was not sure why I had insurance. Embrace has renewed my faith in pet insurance.

I HAD GOOD EXPERIENCE SO FAR , TRUPANION IS FAST AND GOOD CUSTOMER SERVICE TOO. QUITE IMPRESSED

I HAD GOOD EXPERIENCE SO FAR , TRUPANION IS FAST AND GOOD CUSTOMER SERVICE TOO. QUITE IMPRESSED

Very happy with Trupanion for handling my Dog's claim. Sent the forms and invoices. In 2 days I received the email about confirmation and within a week the claim was processed.The cheque took longer than expected. Hopefully the premium will not go up due to the claim..will see.