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I have two dogs and have had my pet insurance for each for 15 years. Before this insurance was taken over by Nationwide, I would get my claims reimbursement within a week. When Nationwide took over, it was taken a month plus for reimbursement which I thought was a little long, but did not complain. Since I never had an issue with any of my claims, I was okay with the timeframe. I noticed that the last two claims I submitted were reimbursed within days. Since I also signed up for your reimbursement via bank money transfer instead of check, and now the great turnaround time in claim reimbursements, I am really a happy camper. Can't ask for better service. Thank you. Thank you for taking care of my two pups.

Glad to have VPI - pet is healthy but good to know if something happens I have coverage

They were very good

I have only used this insurance for preventive care so far. When I got the insurance a little over a year ago, claims were paid within 10 days. They advertise quick claim processing with the average claim processed in 5 days. My dog was seen on 2-15-20 for preventive visit and wellness check and has yet to be processed. I contacted customer service and was told process time can be up to 45 days. I received a survey about customer service the next day. Quit sending surveys and process claims! Definitely considering changing insurances.

Great insurance company, they helped with multiple high cost procedures for my girl following through all their obligations.

This is the best pet insurance that I have ever dealt with. They are go above and beyond to help or answer any questions. There website is FANTASTIC!

Thank goodness for this pet insurance. Without it I wouldn’t be able to take care of my fur babies.

Huli is a working search dog and is always out training with me. Anytime there has been an issue. Nationwide response has been quick and reimbursement excellent.

So glad that we obtain insurance with nationwide. We’ve only had it for a little less than two years… But we are enjoying the peace of mind knowing that Arlo is safe and covered. Easy filing and quick processing!

Having Nationwide for my pup is my relief when anything comes up with her and I need to take her to the vet. Knowing that I can comfortably take her to the vet and not worry too much about the cost really helps reduce the stress associated with it!