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Worst experience I’ve ever had.

The associate was personable, professional, courteous, friendly and helpful! Trupanion has truly pulled through for us and our fur baby. He has had two trips to the emergency room and we are blessed to have Trupanion covering our back.... ease of mind and ease of service!

Very helpful.

A quick turn around for claims and customer service for both my dog and myself!

Love our Nationwide Pet Insurance with Wellness plan! Having a wolfhound he gets double doses of HeartGuard and Bravectia Flea prevention, not to mention annual wellness exams. Nationwide is fast in reimbursement and claim submission is easy! This has been a great investment for us! Thank you!

Have never had pet insurance before this pet, did not know what to expect, but have been pleasantly surprised with the way we have been handled. Our claims have been simple to process and responded to professionally.

My experiences have been good, but because of the "pre-existing conditions" clause this policy is not as useful for people with mature dogs.

Claims took a very long time to process. Some communication was online and some via mail. Had to call several times to find out more info was needed for me (weeks after intially sending info) and that I would get a letter that told me this. If claims are submitted online and you can check on the status, then communication should be able to occur here- not by a letter for one thing, and email for another, check the website for another. These claim statuses online also did not reflect what part of the process they were in -reviewed, complete, pending, etc, without explanation of what was actually happening as indicated. You send the claim by email to one email, then follow up info/history/records are to be sent to a different email which is not mentioned on the site. Took months to be reimbursed. Then got several letters that mentioned preconditions (of eye inflection, inflammation that was not present when I adopted the cat), and each one said something slightly different but essentially the same. Overall, not sure if it is worth it and am disappointed with the difficulty and lack of clarity it took to navigate the process.

Every time I interact with Trupanion, I have a wonderful experience. The agents are friendly, knowledgeable and professional. I am so grateful we have this option for our fur babies. Trupanion has saved us hundreds of dollars and the claims process is incredibly easy, smooth and usually pretty prompt for reimbursement. Thank you and great job!

Every time I interact with Trupanion, I have a wonderful experience. The agents are friendly, knowledgeable and professional. I am so grateful we have this option for our fur babies. Trupanion has saved us hundreds of dollars and the claims process is incredibly easy, smooth and usually pretty prompt for reimbursement. Thank you and great job!