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Pets best makes it sound like they handle claims quick and easy with little hassle. That is far from the case, I have been waiting two weeks, and there has been absolutely no progress made. They almost act incompetent to stall out the process as long as possible. If they need info, they don’t contact you. They just wait until eventually you call to see about the progress of the claim. I literally had to hound them, I’m talking at least 5 phone calls cuz they kept saying they didn’t receive a fax. They come up with one bs story after another. My advice would be to use ASPCA for insurance. They don’t cover as much but they don’t jerk around and handle their business appropriately.

Because my claim was handled in a timely manner and so easy to file on line.

Im happy with VPI insurance. Having pet insurance has been a huge help with Harleys vet bills the last couple of years as he is getting older.

I recommend to everyone with pets and urge to purchase before pet has any health issues

I had full coverage for my double doodle and then we rescued a brittany spaniel and we got her full coverage, too! I have found the customer service to be top notch each and every time. Everyone has been so nice! My EOBs are clear and I am reimbursed quickly. I recommend ASPCA to anyone with a pet.

I can't find words to compliment this company enough. I've had coverage for my 2 dogs with them for 10 years (back when you were called VPI). They are professional, helpful and work to educate me on the best policy options for each of my dogs. The claim submission system and payment speed are top notch. Easy to submit and I generally receive my payment in about 3 weeks. Love it! Not only have I already told any of my friends who will listen, but I continue to spread the word every chance I get. Keep up the great work and service!

Healthy Paws has been a godsend to my family. I researched many different insurance companies when my dog was a puppy, and even had one sponsored by my own job’s insurance, but Healthy Paws stood out among the rest. Since I signed up for Healthy Paws, I have found myself thanking my lucky stars for them on many occasions. The service is reliable - I receive checks within a week or so, they review claims quickly and communicate updates efficiently. More importantly, I am so impressed with the customer service of this company, who engages with me on social media and has sent emails to see how Brutus is feeling after filing claims for a stomach illness. They truly care and do all they can to support you and your pet. If you’re considering pet insurance, Healthy Paws is the way to go!

We signed up for Embrace pet insurance in 2017 after our cat Albus passed away unexpectedly from heart disease. We previously had our pets insured through Nationwide but I was unhappy with the policy options and did not feel like I was reimbursed fairly after Albus passed away. I felt that Nationwide’s plans were limited, hard to understand, and filled with loopholes. We moved the rest of our pets to Embrace and I am so glad that we did! After being insured by Embrace for over a year, our second cat went into unexpexted heart failure and passed away within 48 hours. Because I was able to customize my Embrace policy, I knew EXACTLY what our plan covered and was able to make the best decision for her comfort, health, and end-of-life care without having to worry about what Embrace would or would not cover. Embrace covered approximately $2,200 in emergency vet bills and the full $600 bill for her in-home euthanasia and private cremation. I feel as if their customer service went above and beyond in processing the claims timely, answering my questions about sending in claims after her passing, and showing compassion when it was time to cancel her policy. Submitting the claims online with my phone was also extremely simple. I feel that Embrace practices honesty in advertising since there were no negative unexpexted surprises when it came time to receive my reimbursements. Between my wellness coverage and my insurance plan, they actually ended up covering even more than I expected. The claims were both processed in under a week and th funds were back in my account within days. Because I was reimbursed fairly and timely, I am using the claim reimbursements to fund the upfront costs of a preventative care plan for my remaining cat, which will also be covered by her wellness plan. Having to worry about money and insurance claims is the last thing I wanted to think about during this difficult time and Embrace made the process as simple and possible. I recommend Embrace to all of my friends and family (probably a little too enthusiastically) and I will continue to use Embrace for my other pets for life! Thank you for all that you do for pets and their owners!

Our Molly was recently diagnosed with feline diabetes. Embrace has been there each time we've submitted a claim. When we've found it necessary to call these folks, you can tell they're truly caring individuals. We're very thankful we made the decision to select Embrace for our pet coverage.