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We have submitted multiple claims in the year we've had our pooch. Trupanion had been unfailingly responsive and supportive of each claim. No haggle, no hassle.

Ease of use, always supportive of every claim we submit.

I am SO blessed to have Nationwide Pet Insurance. I can not thank them enough for their tremendous help.

So glad to have insurance coverage on my dog, it gives me peace of mind. I knew nothing about pet insurance until my veterinarian strongly recommended Trupanion and assured me it was well worth the premium.

Claims process is quick and easy. Decisions and actions are timely.

All my dogs have had coverage by VPI (Nationwide) for the past 20 years.

Very easy process! I love that funds can be direct deposited.

I have had an absolute horrible experience with this company over the last two weeks. I have only been insured with them for a couple months, but my Bulldog has recently had a partial pulled/tear to his ACL. We have been looking at alternative ways to help him other then surgery. I got in contact with Trupanion immediately to figure out my options. I first spoke to Amber Lavigne and she told me as long as my veterinarian approved the alternate care they would cover it. She was suppose to send over a pre-approval form but never attached it to the email. I then had to contact them three more times over the next week to try and get this pre-approval form. Finally today I spoke to Bonnie Sanchez, just to be informed that what is being recommended for me to do as an alternative healing process (laser therapy) is not covered by my $120 a month coverage plan. I have had to take my boy to three different Vets and pay out of pocket, they don't cover office visits, to get a Veterinarian to sign off on a paper and estimate and now they won't even cover it. And then she informed me they have an exteded plan (never mentioned to me) that would cover it BUT won't now because it would be considered pre-existing with the new plan. At that point I was so frustrated that I wanted to cancel my plan all together just to be informed the can't cancel it on the weekend and someone will be in contact with me in 2-3 business days. I'm sorry Monday is in one day, and I am unhappy with your service and now you're telling me I have to wait longer then Monday to cancel my plan? For this company to act like they care so much about the well being of your pet it sure doesn't seem like it to me. Not to mention all the horrible reviews on here and some how they still have a good star review that is very concerning to me. stay far far away......

I love how much is covered I just wist it was faster!

This year was the first time I had to send in a claim that would require a refund. The first claim deducted my co-pay and reimbursed me for what was left that was covered. The second claim reimbursed me fully for everything that was covered. Both claims were processed in a very timely manner and I received my reimbursement check in a few weeks. I’m very pleased with how the entire process went. I didn’t have to worry about denying Bailey a treatment that would have been too costly for me to pay out of pocket.