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Claim was processed quickly and received cheque within a week or so.

Have only had an excellent experience and turn around time. Simple and straightforward procedures

Have only had an excellent experience and turn around time. Simple and straightforward procedures

Thank you for the fast reimbursement and the excellent service!

Always amazing fast response to my claims When I call they are always very helpful I alway reommend them to friends , strangers Everyone

Always amazing fast response to my claims When I call they are always very helpful I alway reommend them to friends , strangers Everyone

(I'm writing my review about my experience in general, not just one claim) Healthy Paws is the best money I have ever spent on my pup. The peace of mind is priceless, but I'm even more grateful for it when I have (unfortunately!) had to use it! The staff at Healthy Paws has been readily available to answer any and all of my questions, followed up with me consistently, and made sure my claims were processed quickly. I love that they've gotten in touch with me as a follow up "just to see" how my dog is doing. I can't compare Healthy Paws to any other pet insurance because I've never had pet insurance with another company before...and I don't ever intend to! :-)

My husband and I adopted a beautiful little poodle/? mix shelter dog last January. He was a year old. We decided to buy pet insurance because we have friends who expended huge sums of money for medical treatments for their uninsured dog. We hoped we would never need the insurance. In October we discovered that his liver was failing. The cause is unknown, but our vet suspects that he ingested something toxic. After multiple visits to our vet and an emergency pet hospital, our little dog died. We are devastated. The bills came to over $3000. Healthy Paws immediately reimbursed us almost $2200. What impressed us the most however, is the fact that ten people on the Healthy Paws staff wrote personal notes on a sympathy card. I could not have imagined better or more sympathetic help.

my puppy ate a rawhide bone. apparently wasn't supposed to - ooops! had to take him to vet after throwing up. $1500 in bills. embrace was a bit slow out of the gate. many questions i thought i had answered before - but they came around fairly quickly and got moving. reimbursement is also not incredibly fast but they did deliver at the end.

We have two dogs, both of which have been covered from the moment we adopted them. We have both the insurance and wellness coverage, and I couldn't be happier. Embrace has made everything simple... Getting started took a 5 minute phone call and a very simple form that my vet filled out. A claim form takes no time at all - I actually spend more time writing the address on the envelope than filling out the form. And after I mail in my form within a few days I get an email with a status of the claim. I can check my status online without needing to remember a password. I get emailed updates when the status changes, and every representative I have ever dealt with was very friendly and helpful. My wellness refunds have been quite fast - within a week or two of filing a claim. The claims for injuries have taken a bit longer, but they do contact me to let me know that it is still processing. It's really nice to have the peace of mind that the insurance offers. I know that I can take my pet to the vet if needed and don't have to stress about money - which is the last thing you should have to worry about when you are talking about the welfare of your best friend. I