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Very good first claim experience, the process was easy and company was very responsive. No hassle at all just quick, quality service.

Murphy, a yellow Lab, has had several stressful events in his short 2 1/2 year life. First he jumped, twisted and landed on his left hind leg. He tore his ACL and needed surgery. The next medical procedure was an allergy test which required a day in the hospital. The latest and scariest of all Murphy was hit by a car. After going to the emergency room for a probable punctured lung, it was determined he was to be watched carefully and sent home. At this time he is doing fine. During all of the doctor needed care, Healthy Paws was there for us. They are prompt, considerate and caring. I am so very happy I found them.

I have 4 dogs, all insured and this allows me to recover some of my money when something happens or a procedure needs to be done. I have submitted several claims this year and have had no problems with getting them paid. They have excellent customer service and the claims are easy to submit. My only issue would be that the average cost from which they calculate the rates to reimburse you from seem to be a bit low. My vet is not expensive and they pay less than what he charges.

My dog Max is an energetic Golden Doodle. In his short life he has eaten two socks, had surgery on his toe, and been injured at day camp. I am grateful that my insurance has covered most of the expenses. I think the policy is worth every penny of the cost. Thanks for being there when I have needed the help!

My 6-month old American Bulldog swallowed a toy and it was lodged in his stomach / upper intestine. We had to take him to the ER, and luckily he avoided surgery, but the bill was still $1,100. Healthy Paws was very responsive in processing my claim, and covered everything except the Vet Exam fee. They mailed the check a couple of days later, which I've already received. Overall, they get great marks from me and the client service during the process was excellent.

I have never had insurance before, but dog had surgery at a very young age. I figured that U might as well get insurance just in case. Well, my dog tore his ACL and meniscus. He needed a TPLO. After asking for a few records from the surgeon and the vet, they processed my claim in about two weeks. Super easy! I will continue to use Embrace.

For my other dogs, I had VPI, and I was constantly hunting down my claims, and explaining, over and over again, why I had filed the claim. They were a lot of work. I am so very glad that I chose Embrace for my new puppy. We purchased the Wellness package, And I'm happy we did. Embrace e-mails, and lets me know at what stage the claim is in, and if there is a problem, they actually call the vet, and rectify the issue. VPI would expect me to take care of it. I feel like Embrace is a friend.

To state the obvious, it is really tough as pet parents to figure out what is wrong with your pet. Smart as they are, they still can't talk to us! Our Sealyham has a problem that has been stumping the vets; they all know there is a problem but identifying it has proven difficult even for the experts. Right now he is undergoing physical therapy and seeing a neurologist. He seems better right now and we have our fingers and toes crossed that whatever it is, it is on its way out! Embrace has been right there with us, and I am so grateful that before we bought pet insurance, we did some research and found Embrace. You can bet that I tell everyone at the vet clinics about Embrace. I have also told individual pet owners that their best bet for pet insurance is the company who will tell you up front what they cover.

Excellent coverage exactly as advertised. Follow up great communication

My Golden Retriever has skin allergy issues. We tried everything, the special food, antibiotics, steriods etc. Our last hope was a expensive pill that has to be taken even day. It costs $140 a month. Pets Best processes the claims fast! It of course depends on the volume they receive but for example yesterday was Sunday. I faxed them a very simple claim form. Today Monday, I received a email around 1 PM that the claim was received. Two hours later I received another email that the claim was processed. They will send me another email within 24 hrs with the breakdown. Then the money will be direct deposit into my checking account within a day or two from experience.