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I would never be without Trupanion as long as we have our pup.

I would never be without Trupanion as long as we have our pup.

Totally true story-- I adopted my dog in April. My last one had a lot of chronic diseases plus one emergency surgery and I didn't have insurance. I decided to get it with the new one and after much comparison went with Embrace because of customizable plans and other features such as actual cost reimbursement annual not per incident deductible. She was diagnosed in October with insulima, a tumor on her pancreas. I opted for surgery to prolong good quality life but not cure her. Surgery went well and biopsy was encouraging but she developed severe pancreatitits and became diabetic. SHe spent 8 days in the ICU and still needs lots of care. The only bright spot in this whole thing has been Embrace (plus the kindness of others). even though she was so newly ensured the paid up in full. I'm only giving a 9 not a 10 because of the delay in processing my claims (for which they repeatedly apologized and did keep me informed of status). To top it off, the customer service rep I talked to emailed me separately to inquire about the dog's status and say how glad she was that at least I was getting reimbursed. Really impressed and pleased.

We have never had pet insurance before but after having Embrace for only a few months for our new German Shepherd pup we are absolutely blown away! The service is terrific and fast and the communications are wonderfully appreciative and courteous! I wish I could get such great service from my own insurer. Thanks EMBRACE!!

They denied claims without reviewing them.I did have a pre exsisting allergy exclusion, but they used that to deny eye infections, anything. Also the Ortho exam is another way they exclude items when My puppy was less than a year.

I have had Pets Best Insurance on my two Boxers for a couple of years now. Pets Best has been a life saver for us financially and worth every penny in premiums!!! I have never waited longer than 4 days for reimbursement AND they directly deposit the reimbursement right into my checking account! Every time I have ever called their customer service I have always received the best service! I am admittedly hard to please but Pets Best is truly the BEST pet insurance EVER!

I have two papillons which are both insured by Trupanion. Unfortunately, I tend to have bad luck....but I always know they have my back. Recently one of my girls had a very rare tendon avulsion in her hind leg. She needed lots of xrays and an extensive surgery done by a specialist. We used our credit card for the purchases (which was over 2 grand) and within NINE days We had our money back the full 90 percent. Not only have I had great experience on the money side with Trupanion, but I am big on over the phone service. In the five years that I have been with Trupanion, I have NEvER gotten someone rude or that didn't know their stuff. They truly want to help in the best way they can. I feel very secure with my choice of Trupanion years ago and would never change my mind.

I have two papillons which are both insured by Trupanion. Unfortunately, I tend to have bad luck....but I always know they have my back. Recently one of my girls had a very rare tendon avulsion in her hind leg. She needed lots of xrays and an extensive surgery done by a specialist. We used our credit card for the purchases (which was over 2 grand) and within NINE days We had our money back the full 90 percent. Not only have I had great experience on the money side with Trupanion, but I am big on over the phone service. In the five years that I have been with Trupanion, I have NEvER gotten someone rude or that didn't know their stuff. They truly want to help in the best way they can. I feel very secure with my choice of Trupanion years ago and would never change my mind.

Take the time to read the clearly stated policies and procedures as you would with any insurance company before signing up, and you will not be disappointed. This insurance company clearly states what they do and do not cover. I have had two claims since I signed up in May, 2013 and both were handled efficiently. I had to call customer service on the first one, as they emailed me to let me know my vet had sent the insurance claim without their notes. They emailed me the claim so I could sign it (just a silly error by the reception office), and I obtained all notes, sent them off and they processed quickly. Insurance is insurance and there will always be frustration when you go to use it and find every exclusion in the book somehow applies to you, but so far, I've found Healthy Paws to be EXACTLY as they state. Nothing is "hidden".. I'm SO glad I chose them, and have complete peace of mind with their practices.

Amazing customer service, helped me through the whole new claim process. I am so glad that I have purchased this insurance plan! Without it, I would not have been able to afford to fix the hematoma on Peach's ear!