Appeals take 3 months
I was very disappointed with PetsBest. In December, my cat was diagnosed with asthma. Although I got a letter from my vet stating that he did not have a pre-existing condition before the start of my cat's insurance plan. Although they are fairly quick about making decisions when it comes to claims, they take FOREVER (3 months) to answer appeals. I went through 6 months total since I appealed their decision twice, and both were denied. After that, I decided to cancel the plan because I can't trust them to reimburse me and take care of my pet if I need it.
- INSURER:
Pets Best
- POSTED: 06/07/2022
- BY: Amanda
- BREED: 2611
- AGE OF PET: 7 - 10
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Love spot!
Would recommend spot to everyone! Nothing but great experiences!
- INSURER:
Spot
- POSTED: 06/07/2022
- BY: Laura
- BREED: 5981
- AGE OF PET: Over 11 years
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Love spot!
Would recommend spot to everyone! Nothing but great experiences!
- INSURER:
Spot Canada
- POSTED: 06/07/2022
- BY: Laura
- BREED: 5981
- AGE OF PET: Over 11 years
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Highly Recommended! Get it Early for peace of mind!
I am so glad we got a plan for our kitten soon after adopting him. We have had far too many emergency situations come up that we could never have anticipated and have already received back way more than we paid in premiums from just our last two claims. We feel so much better knowing we are covered and bring him in for little things (sometimes they turn out to be nothing, somtimes they are bigger). It's nice not having to stress about vet costs as much. Just get it early since pre-existing conditions are not covered. They process and send out checks super quick!
- INSURER:
Healthy Paws
- POSTED: 06/07/2022
- BY: Priya
- BREED: 2611
- AGE OF PET: 7 - 10
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Was not straightforward with information difficult to read through the insurance policy.
Was not straightforward with information, difficult to read through the insurance policy.
- INSURER:
Trupanion
- POSTED: 06/07/2022
- BY: Samantha
- BREED: Labrador Retriever (Black)
- AGE OF PET: 0 - 3
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Raylan's Veterinary hospital visit.
Quick response and quicker reimbursement of my claim for my dog.
- INSURER:
Trupanion
- POSTED: 06/07/2022
- BY: John
- BREED:
- AGE OF PET: 0 - 3
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Première expérience Trupanion
Qualité de l'accueil et des explications
- INSURER:
Trupanion Canada
- POSTED: 06/07/2022
- BY: Gilbert
- BREED: Miniature Goldendoodle
- AGE OF PET: 0 - 3
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Truly understands pets & pet's families.
ALWAYS EXCELLENT SERVICE. FAST. POLITE & TRULY UNDERSTANDS HOW WE FEEL ABOUT OUR FUR CHILDREN. TYVM TRUPANION
- INSURER:
Trupanion Canada
- POSTED: 06/07/2022
- BY: Arlene
- BREED:
- AGE OF PET: 0 - 3
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Scruffles getting help when needed
We greatly appreciate the speed with which you evaluate and return the claims, especially now that our dog has a terminal illness.
Thank you for all you do!
- INSURER:
Trupanion
- POSTED: 06/07/2022
- BY: Laura
- BREED:
- AGE OF PET: 0 - 3
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