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Insurance is great but it took two months to process because they needed to get all the background info from his other vets before processing. I'd assume any further needs would be much quicker. The Care Credit Card gives 0 interest on bills over 200.00 so that helped avoid interest charges.

Payment took a little longer than expected but settlement was fair. Contact maintained throughout process. Customer relations was very attentive and cooperative. One definitely significant negative-I was notified almost immediately after my claim was paid that the premiums would be increasing by about 25%.

Payment took a little longer than expected but settlement was fair. Contact maintained throughout process. Customer relations was very attentive and cooperative. One definitely significant negative-I was notified almost immediately after my claim was paid that the premiums would be increasing by about 25%.

My monthly premiums are so reasonable and my dogs have been very healthy. But with a surgery suddenly needed and a surgeon called in, I couldn't be more pleased with my coverage. They're paying 80% of the total. I did opt for prescription coverage also, and I am so glad I did. Medication was needed for the 1st week and a half.

Although I appreciate that this company has extensive coverage, the claims take too long to process.

Although I appreciate that this company has extensive coverage, the claims take too long to process.

We first noticed our Bulldog having excess tearing in his right eye with frequent blinking so we took him to the vet. His first diagnosis was conjunctivitis which turned out to be entropion. Trupanion processed our claims very quickly each time with no questions asked and we have nothing but positive thing to say about this company. Our dog's surgery cost almost $900 which Trupanion covered 90% of it! This is a great insurance provider and we highly recommend it!

We first noticed our Bulldog having excess tearing in his right eye with frequent blinking so we took him to the vet. His first diagnosis was conjunctivitis which turned out to be entropion. Trupanion processed our claims very quickly each time with no questions asked and we have nothing but positive thing to say about this company. Our dog's surgery cost almost $900 which Trupanion covered 90% of it! This is a great insurance provider and we highly recommend it!

When I obtained Best Pet Insurance they were top rated by Consumer Reports - if you do research you will see that their rating has dropped significantly. My first claim was handled quickly and efficiently and my reimbursement claim was deposited in my account within two working days. My shar pei suffers from chronic allergy related ear infections. Otis externa is one of the most frequent claims pet insurance companies process. One year later, she had another episode requiring repeated trips to the vet. Each time Pets Best claimed they did not receive the paperwork - although it is an online process, each time there was over a 10 day delay in reimbursing my account (they still advertise two days), each time they rejected part of my claim as a "grooming expense". I appealed it was was reimbursed two out of three times.I then received a letter that stated they would no longer cover conditions "preventable by grooming". After being a client for almost three years and having premiums deducted directly from my checking account I received another letter stating that they were now going to charge me another $3 a month for a payment processing fee.

Abcess of unknown origin developed literally overnight, containing approx. 75cc of pus. There was no option to treat with only antibiotics. Surgery with drains plus meds. Tupanion didn't hesitate to cover $843 of the $930 bill.