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After finding out that skin/dermatology was covered under my insurance I went ahead and scheduled an appointment. The vet faxed the claim information the same day; however, after 3 weeks of not hearing from Embrace I called them to check on the claim. The representative I spoke with was great and asked if I had checked my "spam" mail folder because sometimes emails get directed there. I did and found my correspondence from Embrace. Great customer service. If you have a question they rep is easy to talk to and can explain terms clearly. Thank goodness for pet insurance other wise I'd be paying a lot more.

Claims reviewed in a very timely manner...they keep you informed at all stages of claim review- great service no issues to date, have had my cats insued with Trupanion for 6 years!

Claims reviewed in a very timely manner...they keep you informed at all stages of claim review- great service no issues to date, have had my cats insued with Trupanion for 6 years!

I've been using Embrace for the past few years for both of my dogs. Their review of my claims has always been prompt, communicatiion at each stage of the claim process has been clear, and payment was turned around in a very reasonable 2 weeks time. I previously used VPI, but I find the service and staff at Embrace to be more responsive and the coverage options better tailored to my needs. The staff clearly cares as that comes through in all if the communication. In this particular case, one of my dogs developed optic neuritis, which required many visits to the vet for treatments. Thank you Embrace for your warm and prompt service.

I agree that Truepanion s great when I had my two claims over the last 9 years. However I also think it would be so nice to have the exam covered. I am curious to know why it is easy clouded from their coverage. S.

I agree that Truepanion s great when I had my two claims over the last 9 years. However I also think it would be so nice to have the exam covered. I am curious to know why it is easy clouded from their coverage. S.

Impressed with the coverage, so glad we have it. Our beautiful persian will need lots of tests and monitoring and the coverage will look after the majority of the costs. Very quick response to claims for reimbursement. Good job!

Impressed with the coverage, so glad we have it. Our beautiful persian will need lots of tests and monitoring and the coverage will look after the majority of the costs. Very quick response to claims for reimbursement. Good job!

We own Chelsea, a 10 year old Golden Retriever and purchased pet insurance within a few weeks of getting her as a puppy. Although we had owned dogs before and never encountered any serious medical injuries or illnesses, we have had numerous occasions to submit claims for Chelsea. When she was about 1 1/2, she had an accident while running on the beach and was diagnosed with a right medial patellar luxation and surgery was performed at the Atlantic Veterinary College. After the surgery, she attended physiotherapy for several weeks. The total cost for this was over $7,000.00 and pursuant to the terms of our insurance, 90% was paid by Trupanion. Chelsea later had to have surgery for gastric dilatation/volvulus which cost over $2,000.00 and she now has arthritis and thyroid issues so we are very thankful that we have the pet insurance in place. My daughter recently became the owner of a Nova Scotia Duck Tolling Retriever puppy and immediately enrolled in an insurance plan for him. I believe that when you own a pet you take on the responsibility for looking after the pet and attending to any medical issues that may arise and, for us, paying the monthly insurance premium is preferable to facing bills of several thousand dollars at one time. Trupanion has always paid our claims as set out in the policy and has done so in a timely manner.

We own Chelsea, a 10 year old Golden Retriever and purchased pet insurance within a few weeks of getting her as a puppy. Although we had owned dogs before and never encountered any serious medical injuries or illnesses, we have had numerous occasions to submit claims for Chelsea. When she was about 1 1/2, she had an accident while running on the beach and was diagnosed with a right medial patellar luxation and surgery was performed at the Atlantic Veterinary College. After the surgery, she attended physiotherapy for several weeks. The total cost for this was over $7,000.00 and pursuant to the terms of our insurance, 90% was paid by Trupanion. Chelsea later had to have surgery for gastric dilatation/volvulus which cost over $2,000.00 and she now has arthritis and thyroid issues so we are very thankful that we have the pet insurance in place. My daughter recently became the owner of a Nova Scotia Duck Tolling Retriever puppy and immediately enrolled in an insurance plan for him. I believe that when you own a pet you take on the responsibility for looking after the pet and attending to any medical issues that may arise and, for us, paying the monthly insurance premium is preferable to facing bills of several thousand dollars at one time. Trupanion has always paid our claims as set out in the policy and has done so in a timely manner.