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Embrace has been very helpful and quick with their claims. They even contacted my vet to help expedite the process. The only issue I do have is that I can never contact them via phone and reach a customer service rep. So far I had only had to file claims for the wellness program, but they are quick to file the claim and send out reimbursement.

I have had many pets over the year, and paid huge bill when something went wrong. When I got a new puppy in July, I took advantage of a month of Trupanion from my vet. Within two weeks the pup had worms, and Trupanion paid 90% without batting an eye. I was sold, and continied the coverage. I also insured my six year old cat. After New years, my dog became very ill. He require multiple x-rays and Ultra sounds. Trupanion paid quickly, and even called to see how he was doing. I'm a fan!

I have had many pets over the year, and paid huge bill when something went wrong. When I got a new puppy in July, I took advantage of a month of Trupanion from my vet. Within two weeks the pup had worms, and Trupanion paid 90% without batting an eye. I was sold, and continied the coverage. I also insured my six year old cat. After New years, my dog became very ill. He require multiple x-rays and Ultra sounds. Trupanion paid quickly, and even called to see how he was doing. I'm a fan!

The only negative thing that i can say is that I didn't realize that they don't pay exam fees, even if it's for a sick visit. That being said, I was very happy with the service and plan coverage from Trupanion. I am just thankful that I didn't have a plan with a deductible otherwise I would not have gotten back that much. Trupanion does seem to be a service minded company and any time I have called with questions they have been very helpful. They were great at staying in touch with us via email to let us know that our claim was being processed and even did direct deposit of the claim money to our checking account. Getting 90% back is a relief.

The only negative thing that i can say is that I didn't realize that they don't pay exam fees, even if it's for a sick visit. That being said, I was very happy with the service and plan coverage from Trupanion. I am just thankful that I didn't have a plan with a deductible otherwise I would not have gotten back that much. Trupanion does seem to be a service minded company and any time I have called with questions they have been very helpful. They were great at staying in touch with us via email to let us know that our claim was being processed and even did direct deposit of the claim money to our checking account. Getting 90% back is a relief.

My two + year old Newfee Required Surgery after she blew her knee. And the day after the procedure I filed my first Claim including Claims for all the pre op x-rays and vet visits. I didn't know what to expect... I thought there might be a number of excuses or reasons certain things wouldn't be covered. I couldn't be more wrong. Everything was paid according to my policy with no hassle. I was reimbursed within 10 days. I hope my dog doesn't need more surgeries, but I no longer stress about it. Thanks Healthy Paws

So thankful I signed my pup up with Embrace last year. I've never had pet insurance before but just had an inkling with my new, high-energy puppy that he might cost me a little more in vet bills than I had originally planned. 1 year later and over $1,500 back in my pocket from vet expenses, I've decided I'll never have another animal without Embrace again. No doubt about it.

Having spent over $10k on my giant schnauzer's on things we never expected and were not breed specific I can tell you Pet Health is not unlike ours. You never know what you'll get. As soon as we rescued Belle, a Standard Schnauzer, we bought Embrace Insurance so this time we are ready should anything occur. I LOVE that this is totally customized for my preferences and my dogs needs. The service is top shelf and they really care!

I went seeking for pet insurance after we got our precious Dalmatian puppy. We previously had a dalmatian that I did not have insurance on because I work at a animal hospital and with my employee discount never thought it was needed. That was until he had an injury that our Dictors could not repair. $18,000 later need I say more? Our hospital had always endorsed VPI pet insurance but when I decided to look for a policy I came across Healthy Paws. I liked the coverage and the deductible options they offered. Very little restrictions and what they do restrict I feel should not be an insurance company responsibility but the pet owner. The ease of claim submitting, the fast paying on claims and the customer service, I am completely satisfied with Healthy Paws!

I submitted my first claim with Embrace a couple weeks ago; I have to say I am so impressed! At first I wasn't sure on how fast my claim would be processed,but not only I am impressed with Embrace I am actually looking forward to my next claim. My total bill was $256.00 and my refund was $244.00, received within a week. I also have the option of direct deposit now, which will make the claim process even faster. Embrace has followed up with me before processing the claim, during the processing of the claim and after. AMAZING!!! Excellent customer service. I have just referred Embrace to a few friends and I will continue to do it. Very pleased!!!!