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We purchased pet insurance when we brought our 8 week old english bulldog home. Sadly only 3 weeks later she needed emergency surgery for intussusception. The surgery cost over four thousand dollars to be performed. Having Embrace allowed us to afford the surgery. After submitting the claim, we received our claim check in less than two weeks. I'm so happy that we had Embrace.. Thank you!

I am always a bit behind in sending in my claims but the staff is always so helpful and responds quickly. I honestly think that is so important in addition to the great coverage for our dog.

Submitted my first claim recently and I am very impressed with the promptness in return and the personal attention. I also received a follow-up email to see how my dog is recovering after his surgery. I also like the fact that I get an email when my claim has been processed, which includes a link to view my claim.

I love this place. People are so friendly and the customer service is excellent. The claims process is fast. They always follow up to see how your pet is doing. They actually care. I would insure every pet from this point forward and only with this company. Without their help I don't know that my puppy would be here because I could not afford the $2500 surgery when my pup got sick. So I will always be thankful to Healthy Paws. Thanks again.

They were so supportive, quick turnaround with the claim, and they covered most of our pups procedure. They were so nice troughout the process...even asking how Leigha was doing.

Simple and FAST Wellness reimbursement!I mailed the bill from our vet for a vaccine, heartgaurd and frontline to Embrace and I had a check in the mail for the full amount in a week! What an easy system- no fighting with customer service reps, no letters of justification… just the service they promised- delivered immediately. I wish they offered human policies!

The policy should a lot you x amount a year. Instead you never know how much they are going to cover on the claim each time a firm is submitted. Make the it known to your clients what they are covered for.

After many years with VPI, where their rate schedules neverbegan to reflect actual rates charged by vets in my city, I switched to Healthy Paws several years ago. My 12 year old Shane, a 30 lb. terrier/spaniel mix, started walking in an odd manner. X-rays showed he had herniated discs near his tailbone. A month later he had trouble getting up to walk, and was experiencing pain. Went to the top rated neurosurgeon in the county, and after mri and surgery and a bill of more than $6k, Healthy Paws came through with a check for 90%. It has been 4 weeks since the surgery and Shane is walking fine and wants to run and play like when he was younger. Could not recommend them more highly!

We have had such a wonderful experience with Trupanion thus far. The monthly fees for our cat have seemed reasonable. And they've more than paid for themselves. Our cat required several expensive procedures to remove almost half of her teeth due to resorption issues. That itself was stressful, as was the fear over whether we'd have a good experience with the insurance. We needn't have worried about that. Trupanion was very fast in responding to our pre-authorization requests (responding within the same day) when we explained the time-sensitive nature of our requests. And after submitting our claim forms, they indeed covered 90% of eligible expenses after the deductible. We received payment within a week or two of claim submission, as well. On top of that, every interaction I had with them over the phone was quite pleasant. In addition to discussing the details of the work our cat needed, they showed concern and always wished us and our cat well. That was a nice touch, on top of the already great service. This has been our only interaction with Trupanion over the 2 years or so we've had coverage, but based on this experience, we'd absolutely recommend them.

We have had such a wonderful experience with Trupanion thus far. The monthly fees for our cat have seemed reasonable. And they've more than paid for themselves. Our cat required several expensive procedures to remove almost half of her teeth due to resorption issues. That itself was stressful, as was the fear over whether we'd have a good experience with the insurance. We needn't have worried about that. Trupanion was very fast in responding to our pre-authorization requests (responding within the same day) when we explained the time-sensitive nature of our requests. And after submitting our claim forms, they indeed covered 90% of eligible expenses after the deductible. We received payment within a week or two of claim submission, as well. On top of that, every interaction I had with them over the phone was quite pleasant. In addition to discussing the details of the work our cat needed, they showed concern and always wished us and our cat well. That was a nice touch, on top of the already great service. This has been our only interaction with Trupanion over the 2 years or so we've had coverage, but based on this experience, we'd absolutely recommend them.