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What can I say. My baby had a surgery on 8th. We filed the claim on 12th. The check arrived on 16th. I really appreciate their care and prompt responses. Thank you very much

My cat was recently diagnosed with liver disease and has begun treatment which I expect will continue for a while. Once my deductible was met, Trupanion paid for the medication and bloodwork as stipulated in my contract. It's my understanding that all future treatment/tests related to his liver disease will also be paid (at 90%). The claim was processed very quickly and payment received in about a week - very fast. The only reason I rated it a 9 instead of a 10 is because when my cat was first diagnosed, they didn't apply the initial bloodwork cost towards my deductible. Their reason was that the bloodwork done was routine. While it was routine, it uncovered the liver disease, and I thought it should be covered because it diagnosed an illness. Anyway, since that time, the two claims related to liver disease that I filed were paid on a timely basis and in the amounts I expected.

My cat was recently diagnosed with liver disease and has begun treatment which I expect will continue for a while. Once my deductible was met, Trupanion paid for the medication and bloodwork as stipulated in my contract. It's my understanding that all future treatment/tests related to his liver disease will also be paid (at 90%). The claim was processed very quickly and payment received in about a week - very fast. The only reason I rated it a 9 instead of a 10 is because when my cat was first diagnosed, they didn't apply the initial bloodwork cost towards my deductible. Their reason was that the bloodwork done was routine. While it was routine, it uncovered the liver disease, and I thought it should be covered because it diagnosed an illness. Anyway, since that time, the two claims related to liver disease that I filed were paid on a timely basis and in the amounts I expected.

my shepherd had trauma to neck. thought maybe puncture or insect bite. Progressively invasive quickly. Needed exploratory surgery. Everything after my deductible was covered from the vet office. She is on the mend

my shepherd had trauma to neck. thought maybe puncture or insect bite. Progressively invasive quickly. Needed exploratory surgery. Everything after my deductible was covered from the vet office. She is on the mend

When my 9 year old vizsla was diagnosed with cancer we were devastated. The docs told us what type of cancer they thought she had but were not certain. This uncertainty gave us hope that maybe it wasn't the worst kind. The only way to find out was to treat it by shrinking it, surgery and then pathology. If we didn't have ins I'm not sure we could treat her knowing her chances are slim. But now we are going for it and hoping for the best. The people at HP on the phone have been incredibly kind. One representative even shared her story with me about when her dog got cancer and how difficult it was. They are covering everything and wishing us the best. This is my first experience with pet ins and I will recommend HP to all my friends and family. Thank you HP, for the comfort, the peace of mind and for making Maggy's future hopeful.

I recently adopted a cat and decided to insure her. I chose Embrace based on online reviews, plus they have a great wellness plan, which I purchased. I took my new cat to the vet for her vaccines and submitted the claim last Thursday via fax. I received an email that the fax was received and that I would hear something in 5-10 business days. It's now Monday and I just received an email that my reimbursement check is coming to me today. I'm impressed with the level of communication and the timeliness of communication. Already glad I decided to go with Embrace.

We have had our dog since July 2012. She has been under the care of the same vet since the day we adopted her. She blew her ACL at 9 months old. Both her primary treating vet and the surgeon who repaired the knee said over and over again that this was an accident and not a pre-existing condition. Our vet contacted Embrace on multiple occasions and told them the same. Embrace denied the claim across the board. Earlier this month the same dog had a UTI. It was her second one in a year. Under Embrace's policy, this too was considered a pre-exiting condition. Again, claim denied. The only thing they have not denied is my automatic payment to a worthless policy every month! Now we're screwed for getting new coverage. BUYER BEWARE!!!! DO NOT BUY THIS CRAPPY INSURANCE unless you like throwing money into a black hole! If you don't believe me, read the below which was taken directly from their denial e-mail to me. A snippet of their denial letter: I have reviewed Gabby's claim along with your pet insurance policy and based upon that review, I am sorry to inform you that this claim is not covered under your policy. Gabby's medical history indicates that she had signs of polyuria (i.e. increased urination) on 5/13/2013, which was prior to the start of your policy coverage. As such, this initiated an exclusion to coverage for polyuria (and any related conditions - such as urinary tract infections). It is a temporary exclusion (as we deem something like polyur

This company is AMAZING! They answer my emails usually within 24 hours and the customer service when you call them is excellent. They even lowered my monthly premium because I moved to a different part of the city. My vet gave me several brochures for pet insurance and after researching all of them I'm so glad I made the decision to go with Trupanion.

This company is AMAZING! They answer my emails usually within 24 hours and the customer service when you call them is excellent. They even lowered my monthly premium because I moved to a different part of the city. My vet gave me several brochures for pet insurance and after researching all of them I'm so glad I made the decision to go with Trupanion.