Find and read reviews with confidence

Embrace has been an amazing company to work with. The customer service has always been truly wonderful, and I am always amazed with how quickly I am connected to an actual person, who promptly and cheerfully answers any and all questions. When my little Yorkie was suffering from chronic pancreatitis last year, I was terrified I was going to lose her. Thanks to Embrace, I didn’t have to think twice about getting her the best care I possibly could. They covered all of my claims, no questions asked, and I am so grateful that they were there for us when we needed them. Thank you Embrace!

Would like better communication with claims.

I have had ASPCA Pet Health Insurance for my dog for the last 7 years. He’s now 12 and I’ve needed to use the insurance on several occasions. It’s been extremely helpful to have in times of need and stress. Now that you can file through an app on your phone, it’s so easy, and you get reimbursed within weeks. I tell anyone with a pet interested in insurance to go with ASPCA.

Efficient and easy to understand representative who answered my questions clearly. The call was answered without delay and once again, it was great to have a real person at the end of the line rather than a recording directing me to the web site.

I just wish I didn't have to pre pay for the vet visit and wait up to a month to get reimbursed. I live check to check and if there's an emergency I'm not sure what I'll do. I have to save up for these visits then I'm short till I get paid back. Other than that I'm happy with my insurance plan for my kitties.

Trupanion always has great customer service, high-level people who sound intelligent and willing to help. I appreciate that I'm not asked 100 questions then transferred to the correct person and when a transfer is appropriate, the person who I am transferred to, ALREADY knows why and I don't have to repeat myself again, they just get right to provide a solution. Seems so obvious but SOOOO rare in today's customer service. Much appreciated

Trupanion always has great customer service, high-level people who sound intelligent and willing to help. I appreciate that I'm not asked 100 questions then transferred to the correct person and when a transfer is appropriate, the person who I am transferred to, ALREADY knows why and I don't have to repeat myself again, they just get right to provide a solution. Seems so obvious but SOOOO rare in today's customer service. Much appreciated

Trupanion always has great customer service, high-level people who sound intelligent and willing to help. I appreciate that I'm not asked 100 questions then transferred to the correct person and when a transfer is appropriate, the person who I am transferred to, ALREADY knows why and I don't have to repeat myself again, they just get right to provide a solution. Seems so obvious but SOOOO rare in today's customer service. Much appreciated

My claim was received and processed in a quick manner.

I was very happy that Nationwide paid my whole claim and I got my money back very quickly!