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Our young Newfie had to have her ACL repaired recently. Embrace covered almost all the bills associated with the procedure from early diagnoses and conservative treatment right up to Orthopedic second opinion and subsequent surgery.When filing claims Embrace staff reached out to the facilities to obtain the necessary information that I was lacking and ensured the claims were paid in a very timely manner usually with in 3 weeks. They were excellent during this very trying time.

My puppy had an everted third eyelid, preapproval was much easier and the claim is processing much quicker. I would recommend that anyone who buys this insurance have a questionnaire to fill out for trupanion to put necessary info in their system so if they are needed they already have the bulk of the information at their deposal. When our pets are in need this would reduce the stress on the pet owner. I rate this time 8/9 not prefect but very good. Thanks

My puppy had an everted third eyelid, preapproval was much easier and the claim is processing much quicker. I would recommend that anyone who buys this insurance have a questionnaire to fill out for trupanion to put necessary info in their system so if they are needed they already have the bulk of the information at their deposal. When our pets are in need this would reduce the stress on the pet owner. I rate this time 8/9 not prefect but very good. Thanks

I have had 3 Great Dane X Black Labs and 2 cats covered since late 2005. I have experienced consistent, quality service with every claim over my 9 year histoy with TRUPANION. (Initially Vetinsurance). Paying Pet Insurance monthly premiums has proven to be a cost effective way for me to ensure my pets get the best care possible. It is the only way I have been able to afford costly veterinary care for them. Outstanding service and support for costly ACL surgery for my first dog Bobby. They sent me a sympathy card when he passed away. My current 18 month old Great Dane X Black Lab, Oscar, started having grand mal seizures 5 weeks ago. I had to take Oscar three times to London's Emergency Vet Hospital. Trupanion paid the Vet Hospital directly through Claims Express as I didn't have the money to cover these costly bills. What a godsend that was. This week I had to take Oscar for an emergency admission to the Neuro ICU at the Guelph Veterinary College. I am 100% satisfied with Trupanion's service and support when I had to call them in the early hours of the morning not knowing how to proceed. The person I spoke to was compassionate and calm which helped a great deal. She explained what I needed to do and faxed the Claim form with Oscar's name and Policy number on it to the Hospital within minutes of the phonecall ending. Trupanion has processed all of these claims quickly and payments were made within the week. Today the costly medication bill was processed and approved withi

I have had 3 Great Dane X Black Labs and 2 cats covered since late 2005. I have experienced consistent, quality service with every claim over my 9 year histoy with TRUPANION. (Initially Vetinsurance). Paying Pet Insurance monthly premiums has proven to be a cost effective way for me to ensure my pets get the best care possible. It is the only way I have been able to afford costly veterinary care for them. Outstanding service and support for costly ACL surgery for my first dog Bobby. They sent me a sympathy card when he passed away. My current 18 month old Great Dane X Black Lab, Oscar, started having grand mal seizures 5 weeks ago. I had to take Oscar three times to London's Emergency Vet Hospital. Trupanion paid the Vet Hospital directly through Claims Express as I didn't have the money to cover these costly bills. What a godsend that was. This week I had to take Oscar for an emergency admission to the Neuro ICU at the Guelph Veterinary College. I am 100% satisfied with Trupanion's service and support when I had to call them in the early hours of the morning not knowing how to proceed. The person I spoke to was compassionate and calm which helped a great deal. She explained what I needed to do and faxed the Claim form with Oscar's name and Policy number on it to the Hospital within minutes of the phonecall ending. Trupanion has processed all of these claims quickly and payments were made within the week. Today the costly medication bill was processed and approved withi

Family was watching our 6 month old puppy when she ate a bag of her treats. My puppy was vomiting and lethargic and was taken to a vet. Knowing that bet bills can be extremely high, I called Trupanion to find out about coverage. Trupanion was very supportive on the phone and called the vet directly to give preauthorization for treatment. Overall, I am very satisfied with the service and coverage of Trupanion and would recommend them highly.

Family was watching our 6 month old puppy when she ate a bag of her treats. My puppy was vomiting and lethargic and was taken to a vet. Knowing that bet bills can be extremely high, I called Trupanion to find out about coverage. Trupanion was very supportive on the phone and called the vet directly to give preauthorization for treatment. Overall, I am very satisfied with the service and coverage of Trupanion and would recommend them highly.

I love trupanion. I process my claims at the vet so I only have to pay the uncovered amount ( no waiting two weeks for a check). The customer service is exceptional. They know you when you call ( no looking for or waiting to find an account no.) and the reps are soooo courteous. I once called a and through an issue with my blue tooth got disconnected and the rep I was speaking to called back within minutes. I joke that my dog has better insurance and medical care than I do. I am very happy with the service I receive and with a puppy who gets into everything the policy has already paid for itself in my savings.

I love trupanion. I process my claims at the vet so I only have to pay the uncovered amount ( no waiting two weeks for a check). The customer service is exceptional. They know you when you call ( no looking for or waiting to find an account no.) and the reps are soooo courteous. I once called a and through an issue with my blue tooth got disconnected and the rep I was speaking to called back within minutes. I joke that my dog has better insurance and medical care than I do. I am very happy with the service I receive and with a puppy who gets into everything the policy has already paid for itself in my savings.

fast claim service, pay for what they say and follow up on your pets health, It is a great relief to know the insurance you purchased is there quickly and truly cares about your pets health.