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Easy claim process. Very quick settlement. E-mail updates during claim process.

Easy claim process. Very quick settlement. E-mail updates during claim process.

From the first call to there response PERFECT,I was laery about getting Pet Insurance but once your pet gets sick it changes everything,The poeple I spoke with Knew That it wasnt a pet But My Family member Its nice when the poeple your dealing with Care

My 6 year old Golden Retriever tripped in a hole while running and popped his hip out of place and tore his ACL. Healthy Paws was so extremely helpful during this whole process and would always keep me in the loop through emails or phone calls. I would always get notified when they received my paperwork or if something was missing. Once everything was processed, I was shocked to see how fast my reimbursement check came in the mail. I could not be happier with their amazing customer service.

With 3 cats, it is a revolving door to the Vets. It really pays to have pet insurance. Just one emergency can wipe out your finances. one of our babies has fragile health, and ASPCA has really helped out. Also I love the idea of supporting the humane treatment of animals.

I started using this company after I lost a pet to cancer. I wish I had their insurance then. I have 2 Shih Tzu's and thought with what I went thru not having insurance with the one, that I would get it for my other two, so I would never have to experience this again. My Vet recommended Trupanion and I called and decided to go with them. My one dog is 8 yrs old and noticed this lump on his tail. Took him to my vet and it was a tumor so went ahead and had it taken care of. My vet sent in a pre authorization and then decided to have it done. I was amazed at how fast Trupanion worked with my claim. He had the surgery on a Monday and by Thursday my money was in the bank (before my Vet cashed my check). Then with the follow up and bandage changes etc, Trupanion had that money in my acct within 2 days. My hubby and I are disabled and these dogs are so much comfort to us and keep us going. I am so glad that I now know I have comfort in knowing my pets will be taken care of when an accident or health issues arise.

I started using this company after I lost a pet to cancer. I wish I had their insurance then. I have 2 Shih Tzu's and thought with what I went thru not having insurance with the one, that I would get it for my other two, so I would never have to experience this again. My Vet recommended Trupanion and I called and decided to go with them. My one dog is 8 yrs old and noticed this lump on his tail. Took him to my vet and it was a tumor so went ahead and had it taken care of. My vet sent in a pre authorization and then decided to have it done. I was amazed at how fast Trupanion worked with my claim. He had the surgery on a Monday and by Thursday my money was in the bank (before my Vet cashed my check). Then with the follow up and bandage changes etc, Trupanion had that money in my acct within 2 days. My hubby and I are disabled and these dogs are so much comfort to us and keep us going. I am so glad that I now know I have comfort in knowing my pets will be taken care of when an accident or health issues arise.

Last weekend my dog ate an entire tray of brownies and almost died. Luckily, we were able to get her to the emergency room fast enough and they were able to save her life. She did have to spend the night in the hospital though which led to a bill of nearly $1,000. I filed a claim with Healthy Paws the next day, the claim was processed within 2 days no questions asked, and I received a claim check within the same week. Knowing that I would be getting reimbursed from my pet insurance, knowing that it would be a hassle-free process, and knowing that I would be getting the check in the email within days made an extremely stressful situation a little bit better. I really appreciated Healthy Paws speed and their understanding that the last thing a pet owner would ever want in this type of situation would be to get any push-back or delay from their pet insurer. I would (and have) highly recommended Healthy Paws to all of my dog-owning friends.

I was very skeptical at first but took the plunge anyway and now I am just so happy we enrolled our puppy - baby- with Healthy Paws. There is just so much choice out there but what I liked was so many positive reviews & excellent customer service. I chose $100 annual deductible and 90% coverage. A few months after we enrolled our baby needed surgery! I was so upset and really anxious because there is no way we can afford the surgery. I was so anxious worrying if Healthy Paws truly would cover my pup. I made lots of calls and sent emails only to be reassured that he was covered and things would work out ok. I was still nervous up until I received the first check! We were just so relieved! Healthy Paws covered everything - his surgery, x-rays, labs, pretty much everything just not the Vet/ specialist fee. They have really come through for us. Healthy Paws is really quick about getting claims processed. I really couldn't believe how lightning fast they were! FIRST CLAIM - submitted via email my pup's entire medical history and a few days later I received an email from Healthy Paws "Claim In Process” & within 10 days I had an email saying "claim processed" with a link to the EOB and 2 days after I received the check in the mail. SECOND Claim – submitted via email. Same day I received an my claim was "In Process” - THREE hours later I received another email "Claim Processed" with a link to the EOB and a few days later I had the check in the mail.

Embrace is so quick on claim approvals. So helpful every time I call, no automated machines to deal with, just real people who love animals and want to help you.