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Fast turnaround. Direct billing. Great communication. Phone help line staff were exceptionally courteous, helpful, friendly, and accomodating. Reimbursement was sent to me personally by cheque rather than remitting it to the vet but after a quick phone call to rectify the oversight everything proceeded smoothly (Note: I was advised by the vet assistant that there has been an increase in the frequency of this happening lately for some reason but it was fixed the day I received the cheque once I called the Trupanion help line). Would definitely recommend.

I have had Healthy Paws for both of my rescues since they were first adopted. The past two years, we have had some scares and emergency room visits. Thankfully, we were able to give them the best care knowing we had Healthy Paws. Before choosing them, we did comprehensive and thorough research on all the companies out there. Healthy paws was the only company that was reasonably priced, offered more than reasonable coverage limits/options and left me simply focused on my pups getting better when crisis struck. Keeping in mind that as a pet owner, it is my responsibility to cover preventative and routine care, I am more than happy and satisfied with Healthy Paws!! Their processing time of claims is prompt as is receipt of payment. I would not recommend any other company!

Our two year old Lab/Retriever mix pup had a large growth on her leg, which the vet thought we should have removed & tested. Embrace was so very quick to process our claim and issue an insurance refund - lightening fast! I cannot say enough about the staff's thoroughness with acknowledging, processing & paying the claim. We are so happy we decided to obtain pet insurance through Embrace. We will continue to do so for the life of our wonderful Marley. Thanks!

When we brought our Yorkie, Bailey, home I wanted to make sure he was in good health and had the proper health coverage. I had pet insurance with my previous dog but I wasn't completely satisfied with the coverage so this time I decided to shopped around. I examined the top ten rated pet insurances listed on line. Embrace Pet Insurance offered both an accident and illness policy and a wellness policy. Both policies are important to me. The Wellness Policy s something you use annually for things like shots and teeth cleaning.Veterinary costs are expensive but when you love your pet they become family and you want them to have the best veterinary care. At 8 weeks of age Bailey needed all the usual puppy shots plus a flu vaccine. The heartworm and flea medicine isn't cheap either. At 6 months we had Bailey neutered and he had to have some baby teeth pulled that were interfering with his adult teeth. All of these things were covered at 100% up too the $400.00 annual maximum. Embrace also offers direct deposit directly into our checking account and that made receiving our reimbursement that much faster. I haven't had to use the illness or accident insurance yet and hopefully I never will but I have it for Bailey just in case. It gives me peace of mind. My first Yorkie had cancer of the mouth and the surgery was so costly but it saved his life for 6 more years and I don't regret our choice. He lived to be 18 years of age. That's the reason I have pet insurance. Embrace gave me opti

Very quick turn-around on reimbursement for my dogs wellness expenses. Good, clear communication is also an added feature. I recommend highly recommend Embrace.

I thought long and hard about the pet insurance I would purchase, and I am happy to say I made the best decision by going with Embrace. Not only was my claim paid in full, but it happened within a week of my dog's visit. I would encourage all pet owners to consider Embrace

I have a 2 year old Cavalier King Charles Spaniel with a persistent UTI. Trupanion was great! Their customer service is excellent. They kept me up to date with what was happening with the claim and they were prompt with payment. This was the first time I submitted a claim and I was very pleased with their response time.

I have a 2 year old Cavalier King Charles Spaniel with a persistent UTI. Trupanion was great! Their customer service is excellent. They kept me up to date with what was happening with the claim and they were prompt with payment. This was the first time I submitted a claim and I was very pleased with their response time.

I, like so many others, was skeptical after having less than a pleasant experience at another pet insurance company. I have been blown away by the speed of processing, the amount of reimbursement, the ease of filing claims. One of my dogs ingested grapes soon after switching to Healthy Paws. After meeting our deductible ($250) we received 80% of the cost back from Healthy Paws within about 20 days! I highly recommend Healthy Paws! They also emailed me to check how my pup was doing!! Very satisified customer.

We have been with Embrace for years. Actually, almost from the beginning of the company. The customer service is top notch and we have never had an issue with any claims. It is obvious that the company, from the top down, truly care for animals and their people.