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I love Trupanion has been good to us . Each time I call I receive Top Notch customer service.

I love trupanion trupanion has been good to us . Each time I call I receive Top Notch customer service.

Nationwide customer service via phone are always pleasant to deal with, helpful answering questions about coverage, especially when my dog had to go to Vet ER Center. They always send an email to me asking about how my dog is doing whenever I file a claim. When your claim is processed you get a explanation of the benefits of services that were covered. And it also tells why some charges were not covered. You get an insurance booklet so you can review what diagnoses or surgeries that are covered and approx amount that will be paid. This booklet also tells you what services are not covered.Various factor have to be considered like meeting the annual deductible. If you wish you can check online for your pet s 'patient portal to track any claim that you have filed. I would definitely recommend Nationwide.

It takes way to long for reimbursement.

Murphy needed to have a mass removed from his paw. Luckily it was benign, but still the surgery was quite costly. Nationwide reimbursed us for the surgery.

Good company. Pays quickly. Very nice customer service representatives.

Between my fabulous veterinary team and your agents the concerns you had were quickly resolved, and reimbursement was sent.

My 1 year old Boston Terrier, Ella needed surgery to correct luxated patella of both back legs. Without your insurance we could not have afforded the surgery. Now Ella is recovering well and we are very glad we decided to purchase your insurance for her. Thank you 😊

We got the Major Medical plan for our bulldog, Tank, when we got him as a puppy through Nationwide Pet Insurance! We haven't had to use it until this past year, he is now 5, and we are so glad we decided to purchase the plan because it has saved us at least a $1000 so far. As he gets older, we know he will be seeing the vet more often so it's a no brainer for us. For those that don't know how pet insurance works, you do pay the vet upfront and then the vet will send in the claim to the insurance company and you will be reimbursed within 30 days once they review your claim. We have always been reimbursed within 3 weeks so they are true to their word. We highly recommend Nationwide Pet Insurance to anybody that has a pet. You will be happy you did it!!

They were so prompt and amazing at getting back to us! It was completely hassle free. They covered our dogs surgery in full, and were so helpful with any questions we had!!!