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All good. Very smooth process. Thanks!

When we adopted Dutchess, our first dog, we knew it might be advantageous to get pet insurance. And boy, are we glad we did. Within a couple years, we found our first Mast Cell Tumor! Though scary at first, with the great vets we have and Healthy Paws supporting our claims for surgeries and medication, approx. a dozen mast cell removals, spleen removal, and a bout of pancreatitis, we still have our girl 5 years later, and praying we have her for a few more. Healthy Paws has made the claim process easy, the reimbursement process easier and I've never had to dispute a claim (but please be assured you really understand the terms of your policy!). I'd recommend Healthy Paws to anyone out there that is looking for pet insurance.

Met covers everything absolutely everything I’ll be switching my other yorkie over to this plan. Well worth every dime…….

I’ll be switching to a different company that has a wellness plan I love met pet life that my other dog is on they cover everything…

My dog had an idiopathic chylothorax which is something no one can plan for and I was so thankful to have my pet insurance through Metlife! The claims process was easy and I was reimbursed quickly. When I called to check on the claim the people on the phone were kind and understanding! Thank you

Lemonade was wonderful to work with. They were quick and responsive and my claims went through quickly. I am very glad we chose them!

Both Trupanion and VCA hospital in Aurora, IL helped us through one of the most difficult times for our family when our puppy unexpectedly became sick. The ease of communicating with Trupanion was amazing and the seamlessness between insurance and the hospital was so helpful. I've never felt so supported before and cannot thank everyone enough for their help in healing our Zoey and taking amazing care of her. We wouldn't have been able to help her without Trupanion or the VCA hospital.

Embrace says it's a 30 day review period. It's not. Took at least 60 days. They also had wrong diagnosis on the review. Really hard to get through on phone. I paid one year in full. Asked for money back and only received partial return of money. They said I was insured during that time but policy says not insured until review is completed in 30 days. Took 60 days, no claims made, no insurance and only partial return. They are shady.

In July 7th, I had a vet bill of $271, and despite not meeting the $300 threshold for the policy, I understood the situation and accepted that it wouldn't qualify for reimbursement. Unfortunately, in August, we had to use the insurance again, incurring a new bill that totaled over $500. When I submitted the claim for reimbursement, I was informed that due to the policy renewal, I would not receive any reimbursement. The policy's mechanism of resetting the claims threshold annually to zero feels unfair and has left me feeling deceived and let down. The fact that we pay over $800 per year for this insurance, hoping for support during times of need, only to receive no assistance when it matters the most, is truly disheartening. It feels like as customers, we are being let down by the insurance we trusted to protect our pets' well-being. Regrettably, this experience has led me to the decision of canceling my contract with Pet Fetch, as it no longer meets my expectations or provides the support I believed it would offer. Furthermore, I strongly advise others against using this insurance, given my unsatisfactory encounter. I sincerely hope that you take this feedback into consideration and use it to improve your services for other pet owners in the future.

We have had Pets Best Insurance for most of our dog’s life. 5-star company with professional interactions and zero complaints. However, something changed in late May / early June of 2023. This was the first time I’ve had to wait for an answer (not reimbursement), on a submitted claim, for almost a month. I called customer service to make sure it wasn’t a mistake on my end, and I received this response “I see that you have had minimal time delays in prior claims. Do you understand that it could be between 14 to 40 days for a claim to process?” Am I the only one that did not know this? 5 Stars dropped to 3 Stars.