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I think the claim process is fast and easy but I do think it would be better if you didn't have to print the claim form then fill it out. It would be nice if you could just type everything and not have to scan it in.

I submitted a claim for a new illness for one of our cats that and all I had to do was submit all the supporting documents that were requested and they processed my claim fairly quickly. The only thing I didn't like was that there are limits to how much is allowed, just like in medical insurance. This in itself is not the problem, but in all the documentation I read before signing up, there was no mention of this. For example, if it costs you $500 for an xray, there might be a maximum allowed for said xray, like say $400. So the plan only covers the $400 because that's what's allowed and that's what you'll get minus any deductible and co-insurance. Just wish I knew that in the beginning and that there was some sort of table that outlined the maximum allowed for those things. Other than that, loved the service.

I have a 9 yr old Shitzu and she had a ptoblem stanting up. I took her to the vet hosspital and they xrayed her back legs and done some othet tests released her.Todat she is fine. I turned in the bill to Healthy Paws and now they wand a copy of an examin that she had done 3yes ago. I told them I do not live in the area and do not remembe the facility. They said that if I do not get the copy of the exam They will not pay for this bill. Alss thet do not cover the office visit even in the hospital. I cancelled my policy. They are nothing but a Rip Off.

It is such a comfort to know that I won't have to put my dog down because I can't afford her care. She's gat bilateral cruciate ligaments torn seeds surgical repair to the tune of about 8000.00. I pay my 500 deductible(I paid that for the diagnostics - sedation for large dog x-rays) and now I only have to pay 90% of that. It includes much needed and expensive meds. So glad I bought this - they have been great - very caring. Highly recommended. I talked the hubby into it by telling him if the premiums (about $60.00 a month) add up to say, $800.00 for the year, and then she needs major surgery we are golden, only having paid the deductible and 10%.

It is such a comfort to know that I won't have to put my dog down because I can't afford her care. She's gat bilateral cruciate ligaments torn seeds surgical repair to the tune of about 8000.00. I pay my 500 deductible(I paid that for the diagnostics - sedation for large dog x-rays) and now I only have to pay 90% of that. It includes much needed and expensive meds. So glad I bought this - they have been great - very caring. Highly recommended. I talked the hubby into it by telling him if the premiums (about $60.00 a month) add up to say, $800.00 for the year, and then she needs major surgery we are golden, only having paid the deductible and 10%.

My claim was processed and I received reimbursement in a very timely manner. Pets Best has never disappointed in their coverage.

My lab puppy has had to have 2 surgeries this year, first on her shoulder then on her elbow. I am so thankful that I got Trupanion insurance for her. Going through the claim process and being able to easily talk to someone on the phone has been great. I don't know what I would have done without Trupanion.

My lab puppy has had to have 2 surgeries this year, first on her shoulder then on her elbow. I am so thankful that I got Trupanion insurance for her. Going through the claim process and being able to easily talk to someone on the phone has been great. I don't know what I would have done without Trupanion.

I have always been very pleased with Pets Best. However, an over 200% increase in premium this year seems a little excessive when every prior year it was increased 10-20% (premium increased from $70 to over $181). And there was no notification of this until after my pet turned 14 so she can't be insured anywhere else. I used to tell everyone with pets about how good this company was - sorry I won't be able to continue doing that any longer.

My dog had to go to the emergency for severe diarrhea with blood and major dehydration (as we found out). He had to stay overnight and after the whole ordeal his bill came out to over $1400. Just for diarrhea!! Healthy Paws paid me over $1100 of that back (they took off the $100 deductible, examination fee, and they took take of 90% of the rest of the bill). I was calm during the whole incident because I new I was covered by Healthy Paws. I would never have another pet with out insurance. I had to pay over $3,000 (before insurance) for pneumonia when I first got my pet and never again!