Find and read reviews with confidence

My claims were submitted automatically by the Receptionist at my Vet's office, and within 24 hours I received an email notice that it was being processed. When I called them with a question, the staff member was quick, cheerful, and inquired about my let's well-being. I have nothing but positive things to say about Trupanion.

We rescued Rumble, our pit/shepherd mix, in July of 2013 at only 8 weeks old, and decided to get Healthy Paws insurance by mid-August. Since getting the insurance, she had kennel cough, pneumonia, an allergic reaction to vaccines, possible stomach obstruction, hookworm, carpal laxity, mange, skin irritations, and GI issues for a few months. Recently, she became ill again, and blood tests confirmed Hemobartonella and Babesia, blood borne parasites often passed on from the mother. While we would have provided Rumble with everything she needs regardless, it's been wonderful not having to worry about the financial burden we could be facing. Healthy Paws became familiar with us quickly, and handled every claim faster than I could imagine! I received the reimbursement checks within a week of filing the claims. We couldn't be luckier with our rescue pup, despite all of her health issues, and are thankful Healthy Paws is there for us and Rumble!

My experience with Healthy Paws was awesome. My year and half old dachshund had an ulcer on her eye and gastritis in a 2 month period. I didn't send in the claim on the eye issue but when the gastritis resulted in an overnight hospital stay the representative I spoke to suggested I file the claim for both. I was glad I did. Between the prompt courteous customer service, to the multiple ways to file a claim my experience was EXCELLENT. Did I mention, I was kept abreast of the entire process of the claim, and my check arrived from WA to FL in matter of two days! The service at Healthy Paws more than exceeded my expectations. If only human health insurance companies were so easy to work with.

We purchased Pets Best Insurance for our dog in July of 2013. This month, 11 months after purchasing the insurance, our dog tore his ACL and needed a replacement. We did not see the disclosure on the policy that stated that an ACL replacement would not be covered in the first 12 months of the policy. Needless to say, they wouldn't cover it. We accept this. Here's the issue, Pets Best's new policy is to cover the cost of an ACL replacement after only 2 WEEKS of purchasing a policy. So, someone who has paid 11 MONTHS into a policy gets NOTHING and someone who has only paid 1 MONTH CAN GET IT COVERED!!!

Just 16 days after we started our coverage with Healthy Paws our dog had a severe and life-threatening allergic reaction to something he ate. We rushed him to our emergency vet not even thinking about insurance coverage. We were so pleased to find that our policy was in effect and the claims process was quick and easy. It really brings me peace of mind to know we can get the best care for our dog when we need it.

I've been with Embrace for past five years, ever since Lance came into our lives. My experience with embrace has been very good so far. They have been very professional and quick in their response to all our claims.

Embrace was recommended to me by a fellow dog-owner. I had not heard of them at the time, but I had previously researched several different pet insurance companies and had always found them too expensive. When I looked at the Embrace website, I liked their reasonable rates and reimbursement policies, so I signed up. I have submitted several claims over the years, which is a very quick and easy process (you fax in a form, and they email you the claim status and a check if you have reached your deductible amount). I feel much more secure knowing that I have insurance for my dog!

Healthy Paws provides a superb level of service, commitment, and personalization that is hard to match. This is our second claim with Health Paws, and once again they made the entire process easy. I like that claim requests and documentation can now be uploaded online. Communication is also excellent, and they make sure to follow-up to see how your pet is doing afterwards. I have also been impressed with the turnaround time for reimbursement -- it took less than one week from the start of our claim to receiving the reimbursement check in the mail. I would highly recommend Healthy Paws to anyone considering pet insurance.

We've all heard about the sturdy little cat that rarely goes to the vet and enjoys great health, and lives to an old age. Sherlock is not that cat. I did not know until after I got him that he would be prone to many of the problem that can face Persians. But happily I had signed up with Embrace before he arrived and have not been disappointed. The reimbursement process is simple. It is handled quickly. Best of all, the staff's communications always display a genuine interest in Sherlock's health.

had claim forms available for service provider at the time we picked up our dog. the facilities were great about accepting the forms and offered no hassle about faxing for us while we were paying the business office. couldn't have been easier