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This was my first time claiming and the lady on the phone was WONDERFUL! She was concerned, knowledgeable and made the whole thing quick and easy. Very nice to get such GREAT and I do mean GREAT service from someone! What a pleasure! Thank you for all you do for my furry little *babies* and your great service!

I contacted Pet's Best for two separate questions this week, both were answered within 2 hours. As result, a friend has contacted Pets Best regarding coverage for her Havanese after I recommended it to her. These guys have the Best customer service.

As a first time pet owner, I really didn't know what to expect when owning a cat. I thought pet insurance would probably be a good idea. After researching different plans, I bought Healthy Paws Insurance when my little cat was 3 months old and I am so glad I did. She recently had to have surgery to remove clumps of MY hair that were stuck in her intestines. I couldn't believe it. I was so scared because the vets couldn't see what was wrong in x-rays and they had to do a bunch of tests until they decided to do exploratory surgery. At the time, I was seeing that bill add up and it gets really scary. I couldn't help but think what is my limit to save my little love THEN I remembered I have Healthy Paws! I felt so much relief at that moment. Once everything was settled, I downloaded the claim forms and gave them to my vet for all information to be submitted. Healthy Paws provided great service and information for me to get my covered costs reimbursed. Since it was my first claim, it took about 3 weeks, mostly because the vet assistant didn't send all the medical records when the claim was submitted, otherwise I definitely would have been settled sooner. Healthy Paws kept me up to date on what was still missing and how the process was going. I would definitely recommend Healthy Paws.

We have a four month old Bernese Mountain Dog who has been to the vet several times for his regular vaccinations, plus a small giardia issue. Submitting reimbursement claims under the wellness coverage could not have been easier. I faxed the wellness claim form and invoices together on 6/12/14, and as of 6/17/14 all of my claims have been processed without issue. So quick & easy!

My dog Ben has been insured with Healthy Paws for over 2 years now, and I'm still happy with the decision. They've added a new feature for filing claims: all that's needed is an upload of the invoice from your vet to your account on their site, no forms or signatures needed. There was a claim for a test last Wednesday that I uploaded the same day: the check from Healthy Paws came yesterday, and the results of the test won't be in until Friday. I've had coverage with with other companies - one required a diagnosis to pay claims. We don't know for sure what's going on, so I'm grateful to have coverage that will pay anyhow. I'd really rather have a healthy dog, but since right now I don't, I'm glad I have Healthy Paws.

In 2011 I lost my job and I was paying the top tier so my dog gets the best care. But the expense was a little high for me to handle. I had to decide to downgrade her coverage or cancel. Anyway I decided to keep the lowest tier which is very affordable and I am very glad I did. My dog fell off the bed and injured a disc in the back of her neck. Had to rush to an aminal emergency hospital. Needless to say she had to stay in the hospital for 2 days and with no job and no icome this would have been a disaster. With the help of family to help pay for her stay I was able to pay them back when my claim was processed. They processed my claim at a fast and timely manner. I want to Thank them and also let them know my dog Sandy has made a full recovery. She amazed her vets with her comeback. Started walking within 4 weeks. Some dogs don't do this well and I glad that the vets kept a Postive attitude to keep me calm and work with my dog to get better. You never know anything can happen no regrets the best decision I ever made. If your like me than a little is better then none. Sandy is happy and now me her mommie has to find a job. Thanks to the ASPCA and the vets that took care of my baby.

The customer service people are friendly and genuinely concerned about your pet's well-being. Also, they are informative and helpful. Our vet was great about sending the form through and Trupanion was quick to reimburse us the costs.

The customer service people are friendly and genuinely concerned about your pet's well-being. Also, they are informative and helpful. Our vet was great about sending the form through and Trupanion was quick to reimburse us the costs.

I am the proud pet parent of two dogs: a Chihuahua named Bella and Chihuahua/Italian Greyhound mix named Beau. I purchased Healthy Paws insurance for them back in November 2010. Until recently, I was fortunate enough never to have needed the insurance but paid my monthly premiums religiously just in case. About a month ago, Beau began vomiting, stopped eating, and became extremely jaundiced and lethargic. Being a nurse, I knew how serious it was and took him to an emergency animal hospital. He ended up needing to be hospitalized for about a week for cholangiohepatitis. He required intravenous fluids and medications as well as multiple blood tests. There were times that I didn't think he wasn't going to make it but knew that, because I had Healthy Paws insurance, I could afford to do whatever was necessary to save his life. Thankfully, Beau got better and is back to his normal, energetic self. The whole ordeal cost about $7,500, which would have definitely caused a financial hardship had I not had insurance. Healthy Paws not only mailed out my reimbursement checks within a week of my claims being submitted online, but they also e-mailed me to just check and see how Beau was doing. The best thing about Healthy Paws is that they have unlimited benefits! If you love your pets and consider them part of the family like I do, please consider purchasing Healthy Paws insurance for them. Hopefully, you will never need it, but trust me, you will be thankful if you ever do.

my dog got recently sick and i could not be happier with how my claim got processed. healthy paws is right on the dot, they dont give u excuses for not disbursing you. im sure you love your dog, so do urself a favor and get ur puppy cover. she got really sick. hospitalized and my bill was extremely high. thank god she has insurance.