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Trupanion's coverage was excellent. There was a slight delay in mailing the check; but nothing major. Some confusion over a prescription from her regular vet; I should have secured it from the Pet Emergency Hospital. Trupanion customer service is responsive and helpful.

Trupanion's coverage was excellent. There was a slight delay in mailing the check; but nothing major. Some confusion over a prescription from her regular vet; I should have secured it from the Pet Emergency Hospital. Trupanion customer service is responsive and helpful.

We have not had a lot of major claims, but quiet a few smaller ones. Pets Best customer service has been great when I call....patiently going over deductibles, premium, etc. The claims filing has gotten even easier in the 3 yrs since we've had the insurance. They have great options- either higher deducible, lower premium, or vice a versa. I have recommended them to friends!

We have been a Pets Best customer for many years. We have gone through several expensive illnesses with our pets. Pet's Best has been unfailing in answering claims promptly and fairly. I recommend Pets Best to everyone, all the time.

My previous dog had numerous health issues so when I got a new dog I took out medical insurance,Trupanion was a good choice! My new havanese puppy "Muffin" lost her tear production after a year old,Muffin is doing good now but will be on medications the rest of her life that are epensive.I have 90 percent coverage of her meds that Trupanion pays qickly! Also Muffin got a severe skin infection that her regular Vet could not treat.Muffin needed a specialist and a 950.00 surgery to biopsy her lesions and test for cancer!Thank goodness they were benign and now she is recovering on new meds! Trupanion paid 90 percent of her bills in just a week! Very helpful and nice people to do business with!

My previous dog had numerous health issues so when I got a new dog I took out medical insurance,Trupanion was a good choice! My new havanese puppy "Muffin" lost her tear production after a year old,Muffin is doing good now but will be on medications the rest of her life that are epensive.I have 90 percent coverage of her meds that Trupanion pays qickly! Also Muffin got a severe skin infection that her regular Vet could not treat.Muffin needed a specialist and a 950.00 surgery to biopsy her lesions and test for cancer!Thank goodness they were benign and now she is recovering on new meds! Trupanion paid 90 percent of her bills in just a week! Very helpful and nice people to do business with!

none,everything works fine the way it is.

I was not certain if I would like pet insurance and if it would pay without a lengthy wait, as does Medicare!!! The staff was courteous and the process of claim was began what seemed like the first day it was received by Trupanion. Today a received a check for a claim that was less than one month old. Part of the Vet bill I did not pay once my deductible was met. At this writing I am happy with my choice and I did not have to decline any testing that was appropriate for the illness.

I was not certain if I would like pet insurance and if it would pay without a lengthy wait, as does Medicare!!! The staff was courteous and the process of claim was began what seemed like the first day it was received by Trupanion. Today a received a check for a claim that was less than one month old. Part of the Vet bill I did not pay once my deductible was met. At this writing I am happy with my choice and I did not have to decline any testing that was appropriate for the illness.

I was very happy with the way my Teddy's liver issued was paid. It is on going and I have met my deductible for this issue and I will not have to pay again as he goes back and we see how his liver is doing. He was not born with the issue. The vet thinks hormonal possibly. He is 8 and a Yorkie. I have very happy I have this policy. Thank you!