Claims are always processed promptly and fairly.
We have a middle aged Dane who is showing spinal issues. At the recommendation of the neurologist we had an MRI performed which, happily, eliminated the most serious possibilities. Embrace paid a significant fraction of the cost.
We have two Great Danes currently insured by Embrace and also had previous Danes covered. We have always been highly satisfied by their coverage and professional service.
Our vet remarked on a previous claim that the percent paid was surprisingly generous, so we are not alone in our recognition of Embrace
- INSURER:
Embrace
- POSTED: 07/16/2014
- BY: Jim
- BREED: Great Dane
- AGE OF PET: 7 - 10
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Excellent Service and Care
Piper has received excellent care from Boca Veterinary Clinic, and excellent patient service and prompt claim payment at a very stressful time for her and her owners. Thank you!!
- INSURER:
Trupanion Canada
- POSTED: 07/16/2014
- BY: Linda
- BREED: Airedale Terrier
- AGE OF PET: 7 - 10
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Excellent Service and Care
Piper has received excellent care from Boca Veterinary Clinic, and excellent patient service and prompt claim payment at a very stressful time for her and her owners. Thank you!!
- INSURER:
Trupanion
- POSTED: 07/16/2014
- BY: Linda
- BREED: Airedale Terrier
- AGE OF PET: 7 - 10
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GREAT SERVICE WITHOUT HASSLES
I had my doubts when I first enrolled Talullah (my cat) two years ago but my doubts were washed away after my first claim. Talullah recently was diagnosed with a cancerous tumor in her mouth and had to have all but 2 teeth extracted. I have submitted 4 claims so far for Talullah and have received my reimbursements within two weeks of my claims. I've spoken with a representative a couple of times with questions and each time, the rep was courteous, knowledgeable, and voiced compassion and concern for Talullah.
Talullah is on the road to recovery and so far, there has been no reoccurence of the tumor. Talullah would not be alive today if it were not for ASPCA Pet Insurance. I could never had afforded the surgery and aftercare necessary to keep her alive and well. The small monthly fee is well worth the peace of mind ASPCA Pet Health Insurance offers.
Thank you ASPCA Pet Health Insurance and your caring staff!
- INSURER:
ASPCA
- POSTED: 07/16/2014
- BY: Carol
- BREED: American Shorthair
- AGE OF PET: 7 - 10
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Awesome service from Trupanion!
Trupanion is the best! They are very caring people that work at Trupanion, and you can tell they love pets. Very professional as well; I had my refund within a week. Thank you Trupanion!
- INSURER:
Trupanion Canada
- POSTED: 07/16/2014
- BY: Karen
- BREED: Yellow Lab
- AGE OF PET: 0 - 3
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Awesome service from Trupanion!
Trupanion is the best! They are very caring people that work at Trupanion, and you can tell they love pets. Very professional as well; I had my refund within a week. Thank you Trupanion!
- INSURER:
Trupanion
- POSTED: 07/16/2014
- BY: Karen
- BREED: Yellow Lab
- AGE OF PET: 0 - 3
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MR
Not only are Embrace's rates and coverage the best in the business, but the customer service staff has always been extremely patient, courteous, and prompt with explanations and payments on claims. They don't make up reasons to deny claims.
- INSURER:
Embrace
- POSTED: 07/16/2014
- BY: Scott
- BREED: Boxer
- AGE OF PET: 7 - 10
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Claim Approved
My Beagle had an condition that Embrace said was pre-existing and would not cover. I went back and forth with Embrace. With great help from my vet writing letters and explaining her notes she requested that Embrace cover her treatment. This condition was not pre-existing. The underwriters accepted the appeal and approved the coverage. If you believe you should be covered for a condition and it is not pre-existing, you should fight for it.
- INSURER:
Embrace
- POSTED: 07/16/2014
- BY: Anthony
- BREED: Beagle
- AGE OF PET: 7 - 10
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Very helpful
My dog has a tendency towards stomach issues and eating strange things. She needed and emergency visit to the vet for a very rough stomach illness. ASPCA pet insurance paid for everything (minus deductible). My only complaint is my vet's office had to send the paperwork several times over 2-3 weeks because ASPCA was not able to receive it for some reason. This delayed my claim but they expedited it as soon as they were able to receive the papers they needed.
- INSURER:
ASPCA
- POSTED: 07/16/2014
- BY: Heather
- BREED: Mixed Breed
- AGE OF PET: 7 - 10
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Happy Trupanion Customer
I work at a vet clinic and I am a pet owner. I like Trupanion because of their one simple policy. The cost is reasonable and it covers what I expect an insurance to cover. I recommend Trupanion to my clients all the time. Recently, I had to claim for the first time for my own dog. The process was straight forward. They returned my emails promptly and I received coverage for exactly what I expected to. I went the route of having a pre-auth done for a MRI that we needed. I went in knowing I was covered and then we did a direct payment to the specialist so that I only had to pay my 10% and the tax, meaning I wasn't waiting to get reimbursed. Overall, I've been pleased with my first claim through them.
- INSURER:
Trupanion Canada
- POSTED: 07/13/2014
- BY: PJ
- BREED: Mixed Breed
- AGE OF PET: Over 11 years
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