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Every interaction and experience with the Trupanion team exceeds expectations. They are exceptional! If a rating higher than a 10 was available, I would happily give it.

They are terrific

Very good. Provider's office handed everything. They are fantastic. Claim was processed quickly and I was kept informed of the status at all times.

Julie was a great ambassador for your company. She explain everything up front and followed up with a detailed email.

Embrace has been nothing but wonderful to deal with! I've had insurance for my pet with Embrace for years and I'm always grateful that I made that choice. I never feel like I have to think twice about giving my dog the care he needs. Embrace is there for him and me.

I called with questions for my daughter's new puppy she was very helpful and I always recommend trupanion to anybody I meet

We insured our goldendoodle with Trupanion the day we got him--at 8 weeks old. Their coverage is amazing, premiums worth the price and customer service outstanding. Things have now evolved to the point where my vet can submit my claims online and I get paid directly into my bank account from Trupanion. Yesterday we brought him in at 2PM for blood work and urine tests. This morning I received notification that my claim was approved and fully processed--and I didn't have to do a thing! Trupanion works to achieve a 10% cost above claims payouts and if they do better you end up getting a reduced premium--which happened to us one year. How do you beat all that?!?!? I can't recommend them too highly--they're the best as far as I'm concerned.

I’ve been an embrace customer for years. When I’ve submitted claims that we’re not covered, the response was quick and done in a timely matter. The latest claims, which we feel were perfectly in line with our coverage, and should hav been accepted are now still being questioned, 3 months after submitting. We’ve been on the phone numerous times, on hold for hours, and only to hear simple complaints that we expect an insurance company to be able to perform themselves. They claim that our vet has not given them all the info they need, but when we talk to the vet it’s a different story. At first we thought it was the Vet’s fault, but having gone to multiple vets, we are now seeing the same excuse. I warn you not to purchase this pet insurance policy, as poor business practice should not be rewarded.

I received quick, friendly and helpful responses to my emails, and the entire process was very smooth.

Easy and accurate!