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Excellent and exceptional customer service skills

Very helpful in telling what I need to do to get my claim moved ahead.

AFTER HAVING MY FIRST RHODESIAN AND HAVING A LATE LIFE INCIDENT I TOOK INSURANCE ON MY NEXT RHODESIAN BENIN AS A JUST IN CASE NEED THE DAY WE PICKED HIM UP AS A PUPPY. WHAT HAPPENED TO BENIN IS NOT COMMON ACCORDING TO THE SPECIALIST CARE HE WAS UNDER. THE INSURANCE WHEN I CALLED AT THE START COULD NOT ACTUALLY DEFINE WHAT AREA THIS WOULD FALL UNDER FOR COVERAGE. i WOULD NEVER EXPECT FULL COVERAGE BUT WAS GRATEFUL FOR WHAT NATIONWIDE HELPED MY FAMILY WITH ON COVERAGE AND REIMBURSEMENT FOR BENIN. THE ISSUE THAT I AM CONFUSED ON IS WHY THE MANDATORY BACTERIA SHOTS WOULD BE 100% COVERED ONE WEEK BUT NOT THE NEXT? IT IS THE SAME SHOT MANDATORY TO CURE HIM AND NOTHING CHANGED ON WHY HE HAD TO HAVE THEM. INSURANCE IS CONFUSING HUMAN OR PET. THANK YOU FOR WHAT YOU HAVE GIVEN BACK AS IT WAS APPRECIATED AND TODAY I RECEIVED MY FIRST CALL FROM THE SPECIALIST THEY MAY HAVE STOPPED THE BACTERIA FINALLY AFTER SEEING THE CULTURE. ONLY TIME WILL TELL!

Nationwide has made it so easy to keep my pet cared for.

Trupanion has come through for us multiple times with our almost 7-year old lab. They have covered two costly knee surgeries and treatment for chronic allergies. Their claims payment is easy and fast and customer service is friendly, efficient and always helpful. Highly recommend Trupanion - our Sadie has been covered since she was 3 months old.

Claim was handled well and received it in 5 working days! Pleasure doing business with you

Doing good job, much faster response, no hassle!! I let it up to the Vet. he knows best!! Glad I have the Ins. Very good Co.!!!

Glad to have Nationwide cover most of my little guy's expenses and in a timely manner. Once my claim was submitted, I had my reimbursement within a week's time.

Quick response time an reimbursement time, worth the money spent to cover your pets especially with complex medical stuff

I should've bought this insurance when she was a puppy. It makes doing the right thing with her healthcare easy and painless. The app for claims is fast, I do it in the car before I leave the vet. Better than all expectation.