After years of wonderful service you have changed how you work claims and reimburse Vets.
After years of wonderful service you have changed how you work claims and reimburse Vets. It is a disadvantage to me, who pays your bills, and to them. Further I was misinformed by Trupanion and I made it very clear that I expect a phone call from a more senior person. Which has NOT happened. You used to have superb customer relations and now you are average at best. I have had 2 dogs insured with you since 2012 and I am extremely disappointed in your recent performance.
- INSURER:
Trupanion
- POSTED: 06/13/2022
- BY: Patricia
- BREED: Shar Pei
- AGE OF PET: 0 - 3
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Very friendly did not have to sit on hold.
Very friendly did not have to sit on hold.
- INSURER:
Trupanion
- POSTED: 06/13/2022
- BY: Chris
- BREED:
- AGE OF PET: 7 - 10
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Always a good experience.
Always a good experience. Nice people answering dumb questions.
- INSURER:
Trupanion
- POSTED: 06/13/2022
- BY: Debbie
- BREED: Yorkshire Terrier
- AGE OF PET: 0 - 3
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Pet Insurance - Far Exceeds Expectations
Very organized and detail focused on sharing information with the customer.
- INSURER:
Trupanion
- POSTED: 06/13/2022
- BY: Stephen
- BREED:
- AGE OF PET: 0 - 3
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Because of the ease of submitting claims on my phone how quickly you settle claims how clear the explanations are whether pro or con and how great your customer service is when I need to speak to a human.
Because of the ease of submitting claims on my phone, how quickly you settle claims, how clear the explanations are whether pro or con, and how great your customer service is when I need to speak to a human. All excellent. I couldnât be happier. ??
- INSURER:
Trupanion
- POSTED: 06/13/2022
- BY: Debra
- BREED: Goldendoodle
- AGE OF PET: 7 - 10
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Lifetime deductible
It was a bit challenging to find a more complete explanation of the coverage versus other companies' policies. Once I figured out what was the difference, then it became easier.
- INSURER:
Trupanion
- POSTED: 06/13/2022
- BY: John
- BREED: Golden Retriever
- AGE OF PET: 0 - 3
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Bentley
Very professional and swift
- INSURER:
Trupanion
- POSTED: 06/13/2022
- BY: Robert
- BREED:
- AGE OF PET: 0 - 3
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Pet Insurance - Far Exceeds Expectations
Very organized and detail focused on sharing information with the customer.
- INSURER:
Trupanion
- POSTED: 06/13/2022
- BY: Stephen
- BREED:
- AGE OF PET: 0 - 3
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Bentley
Very professional and swift
- INSURER:
Trupanion
- POSTED: 06/13/2022
- BY: Robert
- BREED:
- AGE OF PET: 0 - 3
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Lifetime deductible
It was a bit challenging to find a more complete explanation of the coverage versus other companies' policies. Once I figured out what was the difference, then it became easier.
- INSURER:
Trupanion
- POSTED: 06/13/2022
- BY: John
- BREED: Golden Retriever
- AGE OF PET: 0 - 3
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